Emerson Rosemount X-Stream Series, Инструкция по эксплуатации

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Emerson Process Management GmbH & Co. OHG
10-1
X-STREAM XE
Instruction Manual
HASXEE-IM-HS
10/2012
10
Service information
Chapter 10
Service Information
If factory repair of defective equipment is
required, proceed as follows:
1. Secure a return authorization from a
Rosemount Analytical Sales Office
or Representative before returning
the equipment. Equipment must be
returned with complete identification
in accordance with Rosemount in-
structions or it will not be accepted.
Contact one of the following offices to
receive return information:
In Europe:
Emerson Process Management
GmbH & Co. OHG
Service Department
Germany
+49 6055 884-470/-472
In US:
E
merson Process Management
Rosemount Analytical Inc.
Customer Service Center
1-800-433-6076
1-440-914-1261
In Asia Pacific:
E
merson Process Management
Asia Pacific Pte Limited
Singapore
+65-6-777-8211
2. In no event will Rosemount be respon
-
sible for equipment without proper autho
-
rization and identification.
3. Carefully pack defective unit in a sturdy
box with sufficient shock absorbing mate
-
rial to ensure no additional damage will
occur during shipping.
The completed and signed
Declaration of Decontamination
(
page A-36) must be in-
cluded with the instrument (we
recommend to attach it to the
packaging outside)!
4.
In a cover letter, describe completely:
a. The symptoms that determined the equip-
ment is faulty.
b. The environment in which the equipment
was operating (housing, weather, vibra
-
tion, dust, etc.).
c. Site from which equipment was removed.
d. Whether warranty service or non-warran-
ty service is requested.
e. Complete shipping instructions for the
return of the equipment.
5. Enclose a cover letter and purchase
order and ship the defective equipment
according to instructions provided in a
Rosemount Return Authorization, pre-
paid, to the address provided at step 1
If warranty service is expected, the defective
unit will be carefully inspected and tested at
the factory. If failure was due to conditions
listed in the standard Rosemount warranty,
the defective unit will be repaired or replaced
at Rosemount’s option, and an operating unit
will be returned to the customer in accordance
with shipping instructions furnished in the
cover letter.
For equipment no longer under warranty, the
equipment will be repaired at the factory and
returned as directed by the purchase order
and shipping instructions.
10.1 Return of Material