17
Troubleshooting and FAQ’s
Q:
Can I setup only temperature associated alerts?
A:
Yes, we can modify alert information by person and by specific need.
Q:
How can we add additional users in Oversight?
A:
Our Technical Support and Customer Success teams can add any additional users for
Oversight. Simply provide the first and last name of the new user along with the email address.
Q:
What does it mean when I have a cluster of red data points on the tracking map in Oversight?
A:
This indicates tracker(s) are not moving and is currently stationary at its location.
Q:
How do I download the tracker’s temperature and humidity information?
A:
On the sensor report, you can access the Excel or PDF icon to obtain sensor data.
Q:
Can I change trip details after it has been created?
A:
Shipment information can be changed by clicking Details and then editing the shipment
parameters on the left hand side of the screen.
Q:
How can I reduce the number of alerts I am receiving?
A:
In Oversight, you can customize this information based on your need, by simply reducing the
alert levels and expanding the upper and lower limit of temperature ranges.
You may also contact your Customer Success Specialist to discuss your Oversight setup options.
Q:
Does the unit report during an ocean shipment?
A:
If the load where your unit is placed is on an air or ocean shipment, it is normal to lose communication
with cell towers. Your device will continue reading and recording all the information, once
communication with cell towers is reestablished.
