17
Troubleshooting
Troubleshooting
Problem
Possible Cause
Solution
The appliance does not work.
The appliance is not plugged in or the
appliance is plugged into an outlet that is
shared with other devices.
Plug the power cord into a dedicated
electrical outlet.
Food has not cooked completely.
The accessories are overloaded.
Use smaller batches to help ensure even
cooking.
The cooking temperature is set too low.
Raise the cooking temperature and contin-
ue cooking.
Food is not cooked evenly.
Some foods need to be shaken during the
cooking process.
See the “Shaking Foods” section.
Foods of different sizes are being cooked
together.
Cook similarly sized foods together.
Smoke is coming from the appliance.
Too much oil is being used.
Use less oil when cooking food in this
appliance.
Accessories have excess residue from
previous cooking.
Clean the appliance and its accessories
after each use.
Food is dripping on the bottom heating
elements.
Place the Baking Pan at a level below the
food (do not place the Baking Pan or any
other accessory directly on the heating
elements).
Error Codes
If any of the error codes in the chart below appear on the Control Panel, contact customer service using the information
on the back of this manual.
Error Code
Meaning
Solution
Er1
Sensor open circuit fault.
Contact customer service.
Er2
Sensor short circuit fault.
Contact customer service.
Er3
DC fan open fault.
Contact customer service.
Er4
DC fan short fault.
Contact customer service.