23
Troubleshooting Checks Action
9
Was the test strip exposed to open air for a long
period of time?
Repeat the control test with properly stored strips.
9
Does the cap on the bottle keep tightly prevent
moisture or humidity from affecting strips?
If the cap was not tight, or the bottle was left
uncapped, open a new bottle of test strips.
Do not reuse the strips from the affected bottle.
9
Is the control solution expired or contaminated?
Replace with new control solution to check the
performance of SMBG system.
9
Were test strips and control solutions stored in
cool, dry places?
Repeat the control test with properly stored strips
or control solutions.
9
Did you follow the testing steps properly?
If you have followed the steps properly, contact
physician. If you continue to have problems please
contact Customer Support at 1-866-994-3345.