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15
Problem To Check
The Embertec Emberstrip™ AV+
is not receiving power.
The Embertec Emberstrip™ AV
+
is not powering down my equipment
in standby mode.
The SmartSensor flashes frequently
during normal operation.
• The protected light is on.
• Ensure the equipment is plugged into the 'Power
Saver' sockets, not into the ‘Always On’ sockets.
• The Embertec Emberstrip™ AV+ has not detected
the equipment is in standby. Please repeat this
process by switching on the Audio Visual (AV)
component again, waiting 10 seconds, and
switching off again making sure all appliances
are in standby mode.
• This may be an indication of unwanted infrared
activity in the area. Please check the immediate
area for infrared devices that maybe interfering
with the Embertec Emberstrip™ AV+, such as
compact fluorescent lights, computers, mobile
phones, and other portable consumer electronic
devices and:
• Move the SmartSensor to another location that is
within line of sight and normal operation range of
your Audio Visual (AV) equipment remote controls.
The LED on the main body of the
Embertec Emberstrip™ AV+ is
flashing, but my SmartSensor
LED does not work (when plugged
in and powered on).
• Please check your SmartSensor connection to the
Embertec Emberstrip™ AV+ by:
• Ensuring the SmartSensor cable is safely and
securely connected to the side of the Embertec
Emberstrip™ AV+, and;
• Press the button on the top of the SmartSensor
when plugged into the Embertec Emberstrip™
AV+ with the Embertec Emberstrip™ AV+
switched on. If the LED does not flash whenever
you press the button, it may be evidence of a
faulty SmartSensor or connection.
The Embertec Emberstrip™ AV+ has
stopped working.
• Unplug all the appliances connected into the
Embertec Emberstrip™ AV+ adaptor and then
unplug from the wall socket. Then reconnect
everything again.
The TV keeps turning off
after 1 hour.
• The SmartSensor default setting for Active
Powerdown™ is 60 minutes.
• Please see “Changing SmartSensor setting
for Active Powerdown™” to change Active
Powerdown™ to 1 or 2 hours.
Troubleshooting Guide
The SmartSensor is not operating. • Remove the Embertec Emberstrip™ AV+ from
the power point, unplug the SmartSensor cable
and then plug it back into the unit and plug
the Embertec Emberstrip™ AV+ back into the
power point.