Q: I live in an apartment and the meter is located in the basement, will
my Emberpulse™ still work?
A: If the meter is too far from the Emberpulse™, you may experience
issues with connectivity between the meter and the Emberpulse™.
If this is the case, you may need to install a ZigBee Smart Energy
profile version 1.1 (SEP 1.1) range extender.
Q: Can I use more than one Emberpulse™ at a time?
A: Only one Emberpulse™ should be used in the home. There is no
added benefit to using more than one.
Q: Does my Emberpulse™ have to be connected to the Internet?
A: Yes, the Emberpulse™ relies on an Internet connection to operate.
Q: What happens if I lose Internet connection?
A: The pulse light of the Emberpulse™ will show a steady magenta color.
No data will be sent to the Emberpulse™ web site or app. However
the Emberpulse™ will continue to read and store data from the smart
meter, and send the data to the Emberpulse™ system next time you
re-connect the Internet.
Q: Will the Emberpulse™ work outside Australia/USA?
A: Emberpulse™ is currently only supported in Australia and the USA.
Q: How do I make sure my Emberpulse™ firmware and app are up to date?
A: Emberpulse™ will update its own firmware if required, as long as it is
connected to the Internet. Update your app in the same way as you
update other apps on your phone or tablet.
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