Troubleshooting
If you have a problem with your shredder, check the issues and resolutions
below. If you cannot solve the problem, contact our product support experts at
1-866-860-1151.
Do not open the shredder head to attempt repair.
It could expose you to electric shock and sharp blades. Doing this will
void your warranty.
RESOLUTIONS
a. Make sure the shredder is plugged in.
b. Make sure the slide switch is in the Power On position.
c. Make sure the unit has not overheated. See the OVERHEATING section.
d. Make sure the bin is empty and properly inserted. The Yellow Bin Full LED
will be illuminated if the bin is full.
1. Reverse the jammed paper by sliding to Manual Reverse.
2. Flip the safety cover up and remove jammed paper.
3. Close the safety cover.
4. Insert paper into the auto feed tray to resume normal operation.
If a paper jam is detected in the manual slot the shredder will stop running.
Use the Manual Reverse position to dislodge the jammed paper.
a. Make sure the unit has not overheated. See the OVERHEATING section.
b. Make sure the bin is not full. See the BIN FULL section.
a. Check that all staples are at the top of the page, furthest away from the
shredder opening.
b. Check that the paper is not folded or unsupported materials are in the
auto feed tray.
c. Reduce the number of sheets in the tray.
ISSUE
Shredder will not
turn on.
Paper is jammed in
the auto feed tray.
Paper is jammed in
the manual entry.
Shredder suddenly
stops while
shredding.
Shredder does not
pull paper from the
auto feed tray.
