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Troubleshooting (EM-W100)
Problem
Cause
Solution
The power does not turn
on
The device is turned off.
Check the battery level and charge it.
Can not pair EM-W100 to
the Bluetooth devices.
The device is turned off.
Turn on the device and perform the pairing.
Another Bluetooth device is connected.
Disconnect your current Bluetooth connection and pair with the new device.
Devices are too far away.
Pair your devices within 10 meter.
A device that emits a 2.4 GHz frequency band signal nearby.
(Ex: Microwave, Wireless LAN, etc.).
Keep this unit away from the device that emits the radio signal.
The device you want to pair with this unit such as a Bluetooth
adapter, it is set to a different password than "0000".
Use the Bluetooth adapter with a password of "0000".
Bluetooth device does not support A2DP.
Perform pairing with devices that support A2DP.
Can not set up Bluetooth
Connection
Another Bluetooth device is connected.
Disconnect the current Bluetooth device and set up the Bluetooth connection again with the
device.
The Bluetooth feature of the device is turned off.
Turn on the Bluetooth function of your device.
If this unit is listed on the device's Bluetooth not registered.
Perform Pairing again.
Can not make a call
Not connected with phone.
If your phone does not support headset or handsfree function, you can not use the call
function.
Check the battery level and charge.
Troubleshooting (EM-AK100)
EM-W100 Specifications and Features
Item
Comments
Model
EM-W100
Name
Specific low power wireless device
(Data transmission wireless device)
Bluetooth Specification
V 4.1 (HSP/HFP/A2DP/AVRCP Profile)
Battery
DC 3.7 V / 420 mAh , Lithium-ion Polymer
Standby Time
Up to 750 hours
Talk Time
Up to 17 hours
Music Play Time
Up to 14 hours
Charging Time
Less than 2.5 hours
Rated Input Voltage
DC 4.75 V - 5.3 V
Operating Temperature
-
10 ˚
C ~ 50
˚C
Dimension / Weight
181 mm (W) X 181 mm (L) x 16 mm (H) / 88 g
Operating Frequency
2402 MHz - 2480 MHz
Antenna power supply
3 mW
The recipient of the
conformity assessment
EM-Tech Co., Ltd.
Manufacturer
EM-Tech Co., Ltd.
Country of Origin
Vietnam
Manufacturing year
Marked on the box separately (S/N : 1st-3rd number
–
Yr/Mon)
Certification Number
R-CRM-eMT-EM-W100
Out of Communication Range
If connection between [EM-W100] and [EM-AK100] is out of effective communication range
(33 feet/10 meters), the communication signal becomes weaker and the communication can
be lost.
If the device comes back in the effective communication range within 10 minutes,
[EM-W100] and [EM-AK100] are connected again automatically.
If the devices does not connect automatically, you can connect manually by pressing the
[EM-AK100] button for 3 seconds after pressing Play/Pause button and Call button of
[EM-W100] for 2 seconds simultaneously.
If [EM-AK100] and [EM-W100] come in the effective range within 10 minutes, they are
automatically reconnected.
Red LED of [EM-W100] and blue LED of [EM-AK100] blinks twice every 5 seconds after 10
minutes, and automatic reconnection is not supported.
Problem
Cause
Solution
No sounds or
buffering
The volume on the connected device is too low.
Increase the volume on the connected device.
The connection device does not send a Bluetooth
audio signal to the device.
Set the Bluetooth audio signal output on the connected device to the device.
The Bluetooth connection between the devices has
been disconnected.
Perform Bluetooth pairing again.
There is a devices that emits signals in the 2.4 GHz
frequency band nearby.
(Ex: Microwave, Wireless LAN, etc.)
Put it far away from any devices that emits radio signals.
This device is too far from the connected device.
Move the connected device within 10 meters from [EM-AK100].
No sound when
connecting to TV
It is not connected properly.
Reconnect the USB Cable to [EM-AK100].
The audio output device of the TV is not set to [EM-
AK100].
Change the TV’s output settings for devices you wish to connect.
No sound when
connecting to Play
Station 4
The connection is not set up.
Please change the output settings on Play Station 4 to the USB headset option by accessing
[Devices] - [Audio Devices] - [Output Devices].
