FAQ
Q – How do I safely shut down my PC?
A – Select the Windows “START” button
By clicking on Shut Down>Shut Down, Windows will safely turn your PC off
whilst storing any changes you may have made.
Q – How do I create a new shortcut on my windows desktop?
A – Right click in any free space on the desktop.
Select ‘New’ from the list – then selecting ‘Shortcut’
By clicking on ‘Browse’ you may now select any file or program you wish.
Q- What’s the most secure way to back up my files?
A – You can backup your files by copying them onto external storage using a
USB Flash Drive, external Hard Drive or using an online backup service.
Q - My PC is switched on but I don’t have a display on my monitor?
A – Check the computer hasn’t gone into sleep or hibernate mode by pressing
the touchpad, if you have no response then press the Power Button. You may
also have pressed the Screen ON/Off function key (Fn + F5)
Q- My speakers are turned on but there isn’t any sound.
A – Check that mute isn’t switched on; this will be shown as a crossed circle
over the speaker icon (situated in the system tray at the very bottom right of
your screen).
Q- How can I remove old or unwanted programs?
A – Firstly select the “START” button and choose “Control Panel” and then
“Add or Remove Programs”. You will now see a list of all the programs stored
on your PC. By selecting any of these programs you will be given the option of
uninstalling the program and therefore removing it from your PC.
Q- How do I install a new printer?
A – Always using the printer manufacturer's directions, attach or connect the
printer to your computer. Windows will automatically install the printer. If
Windows can't install it, or if your printer has special requirements, Click the
“start” button and then “Printers and Faxes”. Choose “File” and click “Add a
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