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15D1

OUCHCOMPUTER

SER

UIDE

C H A P T E R

TECHNICAL SUPPORT

Technical Assistance

There are three methods to obtain contact information for technical assistance on

the touchcomputer:

The touchcomputer

The web

The phone

Using the Touchcomputer

You can access support information in System Properties by clicking the Support

Information button. You can get to System Properties by either of the following

methods:

Right-click My Computer and choose Properties.

Click the Start button, select Control Panel, and double-click the System icon.

Using the Web

For online self-help, go to

www.elotouch.com/go/websupport

For technical support, go to

www.elotouch.com/go/contactsupport

For current Elo news, product updates, and announcements, or to register to

receive our Touchcomputer newsletter, go to

www.elotouch.com/go/news

Содержание D-Series

Страница 1: ...D Series Touchcomputer User Guide D Series LCD Multi function Touchcomputer Model D Series ...

Страница 2: ...Elo TouchSystems D Series Touchcomputer User Guide Multi function Touchcomputer Revision D P N E674343 Elo TouchSystems 1 800 ELOTOUCH 1 800 356 8682 www elotouch com ...

Страница 3: ...laims any implied warranties of merchantability or fitness for a particular purpose References in this publication to Elo TouchSystems products or services do not imply that Elo TouchSystems intends to make them available in all countries in which Elo TouchSystems operates Elo TouchSystems reserves the right to revise this publication and to make changes from time to time in the content hereof wit...

Страница 4: ...Using the Input Output Panel 17 Chapter 3 Options and Upgrades 20 Adding Optional Peripherals 20 Magnetic Stripe Reader MSR 21 Customer Display 23 Fingerprint Reader FPR 24 Barcode Scanner 25 Wireless Card 30 Solid State Drive 31 Third Party Peripherals 31 Chapter 4 Safety and Maintenance 33 Safety 33 Care and Handling 34 Recovering the Operating System 35 Chapter 5 Technical Specifications 43 Tou...

Страница 5: ...15D1 TOUCHCOMPUTER USER GUIDE v Display Screen Specifications 17 50 Environmental Specifications 51 Chapter 6 Technical Support 52 Technical Assistance 52 Regulatory Information 54 Warranty 57 Index 59 ...

Страница 6: ...puter For information on peripheral options refer to Chapter 3 Options and Upgrades Unpacking Your Touchcomputer Check that the following items are present and in good condition Touchcomputer Power cable US Canada Advertising brackets Optional security screw Power cable Europe Recovery DVD and Quick Install Guide ...

Страница 7: ... the operating system takes approximately 5 10 minutes Additional time might be needed for different touchcomputer hardware configurations and connected devices To set up the Windows OS for the touchcomputer turn on the touchcomputer by pressing the power button and then follow the instructions on the screen Selecting the Language For Windows XP and POSReady 2009 Only Windows uses English as the d...

Страница 8: ...ppears Select the Languages tab 2 If required check the boxes for Install files for complex script and right to left languages and Install files for East Asian languages 3 Select the Regional Options tab 4 Select your preferred language from the drop down list in the Standards and formats pane ...

Страница 9: ...15D1 TOUCHCOMPUTER USER GUIDE 4 5 Click Apply 6 Select your location from the drop down list in the Locations pane 7 Click OK ...

Страница 10: ...the Languages For Windows 7 Only Windows 7 Professional only allows the use of one language at one time But you can use the Elo TouchSystems language injection tool to update your language preference English is set as the default language but you can change this language to suit your preferences 1 After the TE logo shows up press F8 frequently to enter Advanced Boot Options 2 Select Repair your co...

Страница 11: ...COMPUTER USER GUIDE 6 5 Click Inject and the following window will pop out 6 Click the drop down list and select the preference language 7 Click Inject Selected Language 8 The following window shall be presented ...

Страница 12: ...orrectly press any key to exit this window 10 Click Exit Exit Restart Selecting the Region For Windows 7 Only When the following window appears you can change the country time and currency and keyboard layout of the touchcomputer After making any changes click Next to continue ...

Страница 13: ...name of the touchcomputer After making any changes click Next to continue Selecting the Update Options For Windows 7 Only When the following window appears you can select one of the update options of the touchcomputer In general you can choose Use recommended settings as your default option After making any changes click Next to continue ...

Страница 14: ...ompletes the installation of the touchcomputer Testing Peripherals The touchcomputer can be configured with several different optional peripherals such as a MSR or cash drawer To test an optional peripheral that is installed on the touchcomputer refer to the instructions in Chapter 3 Options and Upgrades NOTE Testing icons are located on the desktop Testing a particular peripheral can only be done...

Страница 15: ...y reason the touchscreen needs to be recalibrated right click the Elo icon in the Taskbar and then click Properties The following window opens NOTE Calibration is not applicable to APR models Click the Align button This launches the calibration program The window shown below opens Follow the instructions to calibrate the touchscreen ...

Страница 16: ...t should be readily available at any hardware store Option 2 Secure from top Use the two through holes to secure the base to the surface NOTE Mounting screws are not provided with the shipment Refer to the figure below for the location of the holes All dimensions are in millimeters Advertising Brackets Advertising brackets are provided to allow the user to display paper ads on the back of the D Se...

Страница 17: ...CHCOMPUTER USER GUIDE 12 To install these brackets simply push them onto the sides of the back door of the D Series touchcomputer as shown in the figure below Then insert the advertising material as shown below ...

Страница 18: ...I O panel All adjustments made to the OSD and power controls are automatically saved User settings remain unchanged after powering off on or in the case of a power failure 1 HDD status LED 2 Computer power LED 3 Head power LED 4 Touch power LED 5 Menu button 6 Left button 7 Right button 8 Select button 9 Power ON OFF button 1 2 3 4 5 6 7 8 9 ...

Страница 19: ...ically adjusts system clock Brightness Adjust brightness and contrast Brightness Adjusts the backlight of the monitor Contrast Adjusts the maximum luminance level of the monitor Image setting Adjusts H position V position clock and phase H position Moves the screen horizontally right and left 1 pixel pitch increment V position Moves the screen vertically up and down 1 line increment Clock Adjusts ...

Страница 20: ...r OSD DISABLE 2 When the OSD is disabled the OSD menu is not visible To enable or disable the power button PWR lock function 1 Simultaneously press Menu Exit and the Right key for two seconds A window appears displaying PWR ENABLE or PWR DISABLE 2 When the power button lock feature is activated the power button is disabled LED Functionality Base Power Status LED The D Series base has two LEDs that...

Страница 21: ...d by a separate LED located at the lower edge of the head and to the right of the Head Power Status LED 4 in figure on page 9 This feature is available for AT and APR 7010 LED Color to Observer State Off No input power Off mode Red Input power present power switch off Off mode Amber Input power present Sleep mode Green Input power present On mode HDD Activity LED Hard disk drive activity is indica...

Страница 22: ...t output I O ports open the cable cover door on the left side of the unit as shown below The touchcomputer provides a number of input and output interfaces for connecting a wide variety of compliant devices as shown in the following figure Optional security screw Opening for cables ...

Страница 23: ...15D1 TOUCHCOMPUTER USER GUIDE 18 5 6 7 8 9 10 4 3 2 1 11 12 13 14 15 ...

Страница 24: ...tandard 25 pin connector port 6 Serial Three standard serial ports 7 PS 2 universal Mouse left and keyboard right 8 Customer display Customer display USB 2 0 the max loading on this port is 5VDC 1 5A 10 Printer power One 24V DC printer power port 11 Compact flash Standard CF port 12 Speaker power Power switch for internal speakers 13 Cash drawer RJ11 6 position 12V 24V default 14 Powered serial Tw...

Страница 25: ...wing peripherals are available in field installable kits Magnetic stripe reader MSR Customer display Fingerprint reader FPR Barcode scanner 1 D or omni directional 2 D Wireless mini PCI kit Solid State Drive Hard disk drive Printer power cable NOTE The peripherals described are all options that are purchased separately NOTE Testing software is available in the folder 1xDx Test Applications which i...

Страница 26: ...sliding the credit card forward or backward through the MSR stripe side toward the display The MSR is powered from the USB port no external power is needed The MSR features are Reads up to 3 tracks of information Bidirectional swipe reading Superior reading of high jitter scratched and worn MagStripe cards Reliable for over 1 000 000 card swipes Reads ISO7811 AAMVA and most other card data formats...

Страница 27: ...R Keyboard KB Emulation Mode 1 Open the Notepad application click Start Accessories Notepad 2 Slide the card through the MSR and verify that the data is displayed in the application window Testing in USB MSR Human Interface Device HID Mode 1 Double click the MagSwipe HID Demo icon to start the test application ...

Страница 28: ...stomer Display You can optionally add a customer display to the D Series touchcomputer Each display has two lines of 20 characters 2x20 VFD Software application and drivers can be found at the following location www elotouch com The customer display can be adjusted to a 30 degree range up and down and swivels 30 degrees side to side Customer display Display rotates 30 up and down and swivels 30 le...

Страница 29: ...y scans the fingerprint when the user touches the glowing window Optical technology gives the highest quality fingerprint scans and reliability Fingerprint reader specifications are shown in the table below Feature Specification Fingerprint reader DigitalPersona U are U 4000B Power supply 5 0VDC 0 25V Current draw scanning mode 190 mA typical Current draw idle mode 140 mA typical Current draw susp...

Страница 30: ...dow Barcode Scanner There are two types of optional USB barcode scanners 1 D or omni directional The barcode scanner is only an option if the speaker bar is present When a scanner is chosen a USB SSI Simple Serial Interface converter board is included Both barcode scanners are powered with the USB interface One dimensional scanner specifications Ability to generate 1 D scanning pattern Low cost so...

Страница 31: ...t and scanner Visible laser diode operating at 650nm 600 scans sec RoHS compliant Part number E449881 USB SSI converter board specifications Ability to convert from serial interface to USB interface and vice versa Compact size Input voltage 5V BuzzerWireless card Part number E580321 Enabling 2 D Scanning The scanner default settings do not enable 2 D barcode reading ability To enable this option f...

Страница 32: ...ng a Click Start Control Panel b In the Windows Control Panel screen double click the Administrative Tools double click the Computer Management application Only for Windows XP and POSReady 2009 c For Windows Vista and 7 users Device Manager exists in the Windows Control Panel screen already d In Computer Management select Device Manager In the right pane look under the Ports section and note the C...

Страница 33: ...double click the Barcode Scanner Test icon to start the SSIContainer application 3 Change the Port field value to match the value you retrieved from the Device Manager 4 Click Connect You should see the text Connected in the Messages field Port field Connect button COM value USB serial port ...

Страница 34: ...essages section of SSIContainer screen The barcode scanner also has the ability to run in USB KB emulation mode To enable this option please install the required drivers To find the drivers 1 Click the 1xDx Setup Files folder on the desktop 2 Then click the Barcode Scanner folder 3 Finally click the Keyboard Emulation Setup Files folder where you can find setup instructions to complete the install...

Страница 35: ...ini PCI industry standard sizing 802 11b g compliant Two UFL connectors Support for Windows 2000 Windows XP Windows Vista 32 Windows POSReady 2009 and Windows 7 RoHS compliant Part number E238795 Testing the Wireless Card To test the wireless card 1 From the desktop click Start Control Panel Network Connections 2 Double click the Wireless Network Connections icon to display available networks and ...

Страница 36: ...sh drawer These peripherals are not available from Elo TouchSystems Printer Port A 24VDC printer power port to connect a compatible receipt printer is provided The 24VDC printer power cable is Elo Part number E337867 Cash Drawer Port We provide a standard RJ11 port to attach a cash drawer Testing the Cash Drawer Port 1 Connect the cash drawer to the touchcomputer using a cable with the correct wir...

Страница 37: ...end 200ms The software automatically turns on the cash drawer For additional information see Cash Drawer Port Specifications on page 36 Additional Hard Drives The D Series touchcomputer comes with one standard hard disk drive You can add an optional second SATA hard disk drive using the kit part number E597623 ...

Страница 38: ...rd The power cord plug only fits into a grounded outlet Do not attempt to fit the plug into an outlet that has not been configured for this purpose Do not use a damaged power cord Only use the power cord that comes with your Elo TouchSystems touchcomputer Use of an unauthorized power cord might invalidate your warranty The slots located on the sides and top of the touchcomputer case are for ventil...

Страница 39: ...splay unit cabinet use a cloth lightly dampened with a mild detergent Avoid getting liquids inside your touchcomputer If liquid does get inside have a qualified service technician check it before you power it on again Do not wipe the screen with a cloth or sponge that could scratch the surface To clean the touchscreen use window or glass cleaner Put the cleaner on the rag and wipe the touchscreen ...

Страница 40: ...em If for any reason the touchcomputer s operating system and software need to be recovered there are two ways you can recover your system i Insert the recovery disk into an external DVD ROM drive and reboot the touchcomputer Follow the on screen instructions to complete recovery ii Use the included image to recover the touchcomputer For POSReady 2009 Only 1 After the TE logo shows up press DOWN f...

Страница 41: ...atically iii Use the included image to recover the touchcomputer For Windows 7 Only 1 After the TE logo shows up press F8 frequently to enter Advanced Boot Options 2 Select Repair your computer 3 Click Next OK Shall not have password Elo Touch System Tool 4 The following UI shall be presented ...

Страница 42: ...y for lost data or software NOTE If using POSReady 2009 or Windows 7 and your hard disk is corrupted you can request a Recovery DVD from Elo TouchSystems customer service NOTE The end user must adhere to Microsoft s Licensing Agreement NOTE After you recovered your touchcomputer by using the included image the operating system might reassign your USB Serial Ports during the first bootup You can fo...

Страница 43: ... GUIDE 38 Instructions to reassign the USB Serial Port 1 For Windows XP or POSReady 2009 right click the Computer Click Properties Hardware Device Manager For Windows 7 right click the Computer Click Properties Device Manager ...

Страница 44: ...SB Serial Converter B the 2nd set 3 If you see a situation as below it shows the operating system has reassigned these serial ports You need to correct it manually In usual even if the operating system reassigns these serial ports they are still in order In this case you should change it as the following table Original one Change to Communications Port COM1 Communications Port COM1 Communications ...

Страница 45: ...elow Double click the port you need to change In this case it is COM8 COM8 is the 1st port of these USB serial ports so the Location should be on USB Serial Converter A Please assign this serial port to COM3 COM4 for the USB Serial Converter B COM5 for the USB Serial Converter COM6 for the 2nd set of the USB Serial Converter B and so on Change to COM3 Location Information ...

Страница 46: ...OMPUTER USER GUIDE 41 Select Port Settings Click Advanced In this case select COM3 from the drop down menu click OK OK back to the Device Manager Follow the same steps to accomplish these settings for other ports ...

Страница 47: ...re changes 5 The outcome should be identical as the following diagram COM3 location USB Serial Converter A the 1 st set COM4 location USB Serial Converter B the 1 st set COM5 location USB Serial Converter COM6 location USB Serial Converter A the 2 nd set COM7 location USB Serial Converter B the 2 nd set ...

Страница 48: ...l Dual Core Celeron E1500 2 2GHz 512K L2 Cache 800MHz FSB LGA775 Pkg Processor for ESY15D2 and ESY17D2 Intel Core 2 Duo E8400 3 0GHz 6MB L2 Cache 1333MHz FSB LGA775 Pkg RAM Two slots are available Qualified vendor is Transcend Expandable up to 4GB max DIMM DDR2 667 PC2 5400 or DIMM DDR2 800 PC2 6400 Dual channel RAM for ESY15D1 Revision A 512MB 667MHz DDR2 standard on one slot RAM for ESY15D1 Revi...

Страница 49: ...l ports jumper selectable 2 x PS 2 keyboard and mouse 1 x Printer power port 24VDC printer power port 24VDC 2A can accommodate 10 5A spikes for a duration of 100ms Audio ports 1 x 3 5mm mic in 1 x 3 5mm audio in 1 x 3 5mm audio out Networking 1 x Gigabit Ethernet port LAN RJ45 BIOS AMI Real time clock Replaceable lithium ion battery for clock Storage ESY15D1 Revision A 1 x 2 5 SATA hard drive 80GB...

Страница 50: ...nected 145W Cash drawer 2 4W max Receipt printer 45 6W max Powered serial ports 24W max Total power drawn with all possible peripherals 228 W Max power rating for 17 D Series touchcomputer without peripherals receipt printer cash drawer or powered serial ports connected 160W Cash drawer 2 4W Receipt printer 45 6W Powered serial ports 24W Total power drawn with all possible peripherals 243W Touch t...

Страница 51: ...kg 26 lbs Shipping 13 93kg 30 7 lbs Display 15 15 0 in diagonal Active matrix TFT LCD 4 x 3 Display 17 17 0 in diagonal Active matrix TFT LCD 5 x 4 Optimal native resolution 1024x768 for 15 1280x1024 for 17 Backlight lamp life Minimum 50 000 hours to half brightness Agency approvals UL cUL CE BSMI NOM AR CCC EK KCC GOST R RCM C Tick VCCI Speakers internal Two 2 Watt channel speakers User controls ...

Страница 52: ... power cable 24VDC PoweredUSB Adapter Cable connect select 24VDC Powered USB devices through the D Series 24VDC printer power port Connector Specifications Serial Ports Pin Standard Ports Signal Name Powered Ports Signal Name 1 SER DCD SER DCD 2 SER RXD SER RXD 3 SER TXD SER TXD 4 SER DTR SER DTR 5 SER GND SER GND 6 SER DSR SER DSR 7 SER RTS SER RTS 8 SER CTS SER CTS 9 SER RI 5V default 12V Printe...

Страница 53: ...port is 12 24V compatible Cash Drawer Port Signal Definition Pin Signal Name 1 Frame ground 2 CD 1 drawer kick out drive signal 1 3 SW connected on the side of the open closed detection switch on the drawer 4 L 12V 24V default for drawer kick out supplied 5 CD 2 drawer kick out drive signal 2 6 Ground Cash Drawer Port Power Selection J3 Setting Function Pins 1 2 short closed 12V Pins 2 3 short clo...

Страница 54: ...ay mode VGA 640 x 350 70Hz VGA 720 x 400 70Hz VGA 640 x 480 60Hz MAC 640 x 480 66Hz VESA 640 x 480 72 75Hz VESA 800 x 600 56 60 72 75Hz MAC 832 x 624 75Hz VESA 1024 x 768 60 70 75Hz SUN 1024 x 768 65Hz Note If input fH 60kHz or fV 75Hz then OSD displays an out of range warning Brightness typical No touch AccuTouch IntelliTouch APR 7000 and 7010 225 cd m 2 typical 170 cd m 2 min 200 cd m 2 typical ...

Страница 55: ... 0 7Vp p Data display channel DDC function plug play DDC1 2B compliant EDID data only Display size useful screen area 337 920mm H x 270 336mm V Maximum touchcomputer dimensions 288mm H x 345mm W x 212mm D Dimensions vary with tilt angle and options selected Pixel pitch 0 264mm H x 0 264mm V Display mode VGA 640 x 350 70Hz VGA 720 x 400 70Hz VGA 640 x 480 60Hz MAC 640 x 480 66Hz VESA 640 x 480 72 7...

Страница 56: ...cal at a CR 10 Horizontal viewing angle left right 80 looking left typical at a CR 10 80 looking right typical at a CR 10 Contrast ratio 1000 1 typical Optional touchscreens AccuTouch IntelliTouch Acoustic Pulse Recognition Environmental Specifications Feature Specification Temperature Ranges Operating independent of altitude Non operating independent of altitude 0 to 35 C 20 to 60 C Humidity Oper...

Страница 57: ...clicking the Support Information button You can get to System Properties by either of the following methods Right click My Computer and choose Properties Or Click the Start button select Control Panel and double click the System icon Using the Web For online self help go to www elotouch com go websupport For technical support go to www elotouch com go contactsupport For current Elo news product up...

Страница 58: ...15D1 TOUCHCOMPUTER USER GUIDE 53 Using the Phone Call toll free 1 800 ELO TOUCH 1 800 356 8682 ...

Страница 59: ...to a 2 wire outlet as this defeats the continuity of the grounding wire 2 The equipment requires the use of the ground wire as a part of the safety certification Modification or misuse can provide a shock hazard that can result in serious injury or death 3 Contact a qualified electrician or the manufacturer if there are questions about the installation prior to connecting the equipment to main pow...

Страница 60: ...ay cause interference with radio and television communications There is however no guarantee that interference will not occur in any particular installation due to site specific factors 1 In order to meet emission and immunity requirements the user must observe the following a Use only the provided I O cables to connect this digital device with any computer b To ensure compliance use only the prov...

Страница 61: ...e into only a grounded outlet receptacle Do not use AC adapter plugs Removing or cutting the line cord ground may increase RF emission levels and may also present a lethal shock hazard to the user vii If you need additional help consult your dealer manufacturer or an experienced radio or television technician III Agency Certifications The following certifications have been issued for the monitor A...

Страница 62: ...ys after submitting such notice Buyer shall package the allegedly defective Product in its original shipping carton s or a functional equivalent and shall ship to Seller at Buyer s expense and risk Within a reasonable time after receipt of the allegedly defective Product and verification by Seller that the Product fails to meet the warranty set forth above Seller shall correct such failure by at S...

Страница 63: ...IAL INDIRECT OR INCIDENTAL DAMAGES Buyer assumes the risk and agrees to indemnify Seller against and hold Seller harmless from all liability relating to i assessing the suitability for Buyer s intended use of the Products and of any system design or drawing and ii determining the compliance of Buyer s use of the Products with applicable laws regulations codes and standards Buyer retains and accept...

Страница 64: ...customer support 52 display screen adjusting 2 specifications 49 50 email Elo TouchSystems 61 enabling or disabling power 15 environmental specifications 51 Ethernet port 19 fingerprint reader FPR overview 24 specifications 24 testing 25 hard drives adding additional 32 LED activity 16 head power status 16 input output I O panel accessing 17 illustration 17 language selection 2 5 LCD adjusting 2 s...

Страница 65: ...ns 47 48 setup display screen 2 language selection 2 5 mounting options 11 operating system 2 time zone selection 5 7 8 9 touchscreen calibration 10 unpacking 1 software recovery 35 speaker port 19 specifications barcode scanner 25 cash drawer port 48 connectors 47 customer display 24 display screen 49 50 environmental 51 fingerprint reader 24 magnetic stripe reader 21 printer power port 47 receip...

Страница 66: ...USA 800 ELO TOUCH 800 356 8682 Tel 650 361 4800 Fax 650 361 4747 customerservice elotouch com Germany Tyco Electronics Raychem GmbH Elo TouchSystems Division Finsinger Feld 1 D 85521 Ottobrunn Germany Tel 49 0 89 60822 0 Fax 49 0 89 60822 180 elosales elotouch com Belgium Tyco Electronics Raychem N V Elo TouchSystems Division Diestsesteenweg 692 B 3010 Kessel Lo Belgium Tel 32 0 16 35 21 00 Fax 32...

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