Elo Touch Solutions EloPOS 15'' Series, Руководство пользователя

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User Manual: EloPOS
UM600232 Rev A, page 23 of 37
Section 5: Technical Support
If you are experiencing trouble with your touchscreen computer, refer to the following suggestions. If the problem persists, please contact your
local dealer or Elo Customer Service. Worldwide technical support phone numbers are available on the last page of this user manual.
Solutions to Common Problems
Problem Suggested Troubleshooting
No Power
(The EloPOS unit won’t power up)
1.
Check that the AC/DC power adaptor is properly connected
2.
Verify the AC power source is functioning
3.
3. Make sure the power button is not broken
No Display
(Display is black)
1.
If the Power Status LED is orange/red, the unit may be in SLEEP/HIBERNATE mode. Press the power
button to see if the display comes back.
2.
Check the internal cable connections and look for missing or damaged electrical components.
No Bootable Device Found
1.
Confirm the product has loaded the OS.
2.
Storage device damage - Try to swap with another new blank drive
Abnormal/No Touch Function
1.
Check the touch device presents in Windows Device Manager
2.
Power off the system and power on again
3.
Make sure there is not damage to the touch screen
Technical Assistance
See this user manual's last page for worldwide technical support phone numbers.
Technical Specifications
Visit www.elotouch.com/products
for technical specifications for this device
Support
Visit http://support.elotouch.com/TechnicalSupport/ for technical support