Troubleshooting.
Warranty.
Parts Replacement.
For parts and information, please refer to
"Parts Inventory" on page 2.
Ellington Customer Support:
1-800-486-4892
www.ellingtonfans.com
WARNING:
Failure to disconnect power supply
prior to troubleshooting any wiring issues may
result in serious injury.
CRAFTMADE/ELLINGTON LIFETIME WARRANTY:
CRAFTMADE/ELLINGTON warrants this fan to the original
household purchaser for indoor use under the following
provisions:
1-YEAR WARRANTY: CRAFTMADE/ELLINGTON will replace
or repair any fan which has faulty performance due to a
defect in material or workmanship. Contact
Craftmade/Ellington Customer Service at
1-800-486-4892
to arrange for return of fan. Return fan, shipping prepaid, to
Craftmade/Ellington. We will repair or ship you a
replacement fan, and we will pay the return shipping cost.
5-YEAR WARRANTY: CRAFTMADE/ELLINGTON will repair or
replace at no charge to the original purchaser any fan
motor that fails to operate satisfactorily when failure
results from normal use.
RETURN FAN MOTOR ONLY, shipping prepaid, to
Craftmade/Ellington. We will repair or ship purchaser a
replacement motor and Craftmade/Ellington will pay the
return shipping cost.
6-YEAR to LIFETIME LIMITED WARRANTY:
CRAFTMADE/ELLINGTON will repair the fan, at no charge
for labor only to the original purchaser, if the fan motor
fails to operate satisfactorily when failure results from
normal use. Parts used in the repair will be billed to the
purchaser at prevailing prices at time of repair.
The purchaser shall be responsible for all costs incurred
in the removal, reinstallation and shipping of the product
for repairs.
This warranty does not apply when damage from
mechanical, physical, electrical or water abuse results in
causing the malfunction. Deterioration of finishes or other
parts due to time or exposure to salt air is specifically
exempted under this warranty.
Neither Craftmade/Ellington nor the manufacturer will
assume any liability resulting from improper installation or
use of this product. In no case shall the company be liable
for any consequential damages for breach of this, or any
other warranty expressed or implied whatsoever. This
limitation as to consequential damages shall not apply in
states where prohibited.
page 11
Problem:
Fan fails to operate.
Solutions:
1. Check wall switch to fan.
2. Verify that wall control is wired properly.
3. Check to be sure code switches in remote control
transmitter and wall control are set properly.
4. Verify that receiver is wired properly.
5. Verify that fan is wired properly.
6. Check that red light on remote control transmitter turns
on when a button is pressed indicating that the battery is
good.
7. Learning process between fan, remote control transmitter
and wall control may not have been successful and code was
not activated. Turn off power and then repeat instructions in
last paragraph of Section 10 (page 9).
8. Verify that male and female plugs are connected properly.
Problem:
Light kit not lighting.
Solutions:
1. Check to wall switch to fan.
2. Check that bulb is installed correctly.
3. Check to be sure code switches in remote control
transmitter and wall control are set properly.
4. Check to be sure wires in canopy are wired properly.
5. Check to be sure that bulb totals no more than 190W.
[Note: Lamping light kit with bulb that totals more than 190W
will cause the wattage limiting device to interrupt the flow of
electricity to the light kit.]
Problem:
Fan operates but lights fail.
Solutions:
1. Check that bulbs are installed correctly.
2. Replace defective bulbs with same type of bulb.
3. Check to be sure wires in canopy are wired properly.
4. Check to be sure that bulb totals no more than 190W.
[Note: Lamping light kit with bulb that totals more than 190W
will cause the wattage limiting device to interrupt the flow of
electricity to the light kit.]
Problem:
Fan fails to operate with remote control and/or
wall control.
Solutions:
1. Check that red light on remote control transmitter turns
on when a button is pressed indicating that the battery is
good.
2. Check to be sure code switches in remote control
transmitter and wall control are set properly.
3. Learning process between fan, remote control transmitter
and wall control may not have been successful and code was
not activated. Turn off power and then repeat instructions in
last paragraph of Section 10 (page 9).
Problem:
Fan wobbles.
Solutions:
1. Use the balancing kit located in one the hardware packs.
If
no blade balancing kit is provided, please call Customer
Support, 1-800-486-4892, to request one.
2. Check to be sure set screw(s) on motor housing yoke is
(are) tightened securely.
3. Check to be sure set screw on hanging ball is tightened
securely.
