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Section 7: Troubleshooting
7.3 Error table
Errors marked * are shown as an error message on the display.
If marked ** please contact ELITechGroup service team for clarification.
Error description
Possible Cause
Remedy
Personnel
Elevator gets stuck
or makes squeaking
noises when lowered
Mechanical wear
Lubricate the elevator guide using
silicone spray (
User
Blockage from
foreign substances
Check openings and
remove foreign objects
User
Lower cooling system
does not cool sample
Mechanical wear
Clean cooling clamp (
Service technician
Fan is defective
or obstructed
Check if fan is operational
and replace if necessary**
Peltier element
is defective
Replace lower cooling system **
Motor of initiation needle
turns without stopping
Or
Does not turn one
full revolution
Light barrier on motor
disk is defective
Replace light barrier **
Service technician
Light barrier on motor
disk is misaligned
Adjust light barrier
Motor disk misaligned
or loose
Adjust/tighten motor disk
No crystallization* or
Poor ice crystal
formation in upper
cooling system
Ambient air too dry
Clean cooling pin using a
fiberglass pin (
User
Wait at least 2 minutes after
switching on device before
starting measurement.
If the humidity is very low (for
example, in heated or air conditioned
rooms), open the cover of the
upper cooling system until you
can see ice crystals forming.
Hole above thermistor
probe dirty or blocked
by water droplets
Blow out hole using blow-out device
Cooling pin dirty
Clean cooling pin using a
fiberglass pin (
Remove any droplets from
opening using blow-out device.
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