Problem
Possible cause
Solution
The airfryer does
not work.
The appliance is not
plugged in.
Plug the power cord (6) into an
electrical
outlet.
You did not tap START button.
The appliance is defective.
Contact customer service at 800-365-
6133 ext. 120/107/105
Air fryer keeps returning
to
standby mode while you
are trying to program
time/temperature.
During time/temperature selection
process, if START button is not
pressed within 3 minutes, the unit
will automatically turn off and go
into standby mode.
Do not wait more than 3 minutes after
making your selections to tap START
button.
Food not completely
cooked/fried.
There is too much food in the
basket (13).
Use smaller batches of food in the
basket (13). Small batches of food will
cook more evenly.
The cooking temperature is set too
low.
Increase the temperature setting.
Check "Cooking Time Chart" found in
this manual.
The cooking time is too short.
Increase the time setting. Check
"Cooking Time Chart" found in this
manual.
Food cooked is uneven.
Certain foods need to be
stirred/mixed mid-way through
the cooking process.
Foods that overlap inside the basket
(13) need to be stirred mid-way
through cooking. Go to section:
'During the Cooking/Frying Process' in
this manual.
Fried snacks are not
crispy.
You used a type of snacks meant to
be prepared in a traditional deep
fryer.
Use oven snacks or lightly brush some
oil onto the snacks for a crispier result.
I cannot close the Top
Cover (9) properly.
The basket (13) is too full.
Do not fill the basket (13) above the
MAX level.
The basket (13) is not aligned
correctly.
Make sure the handle bracket (14) is
flush with the pan (12).
The pan (12) is not properly placed
into air fryer.
Make sure pan handles (11) are not
blocking the top cover (9).
White smoke is emitted
out of the appliance
during use.
You are preparing food with a high
oil content.
When cooking with oily foods, oil will
drain into the pan (12). When the air
fryer heats up, the pan heats up the oil
and produces white smoke. This does
not adversely affect the air fryer or
your cooking process.
The pan has built-up
oil residue from
previous uses.
White smoke is caused by oil leftover
in the pan (12). Make sure to
thoroughly clean the pan (12) after
every use.
12
