Rev.
060809
‐
JA
10
Warranty Policy
•
Two (2) year
parts and labor warranty from defects in workmanship from purchase date as follows (except
for refurbished units as specified below):
•
Refurbished units
carry a
90-day
parts and labor warranty.
•
Demo units or open box items
are
AS IS
items and do not carry a warranty.
• Each party will be responsible for one way shipping during the warranty period.
•
A RMA (Return Merchandise Authorization) number
must be issued in order to process a replacement
or to authorize a return for warranty repair. Elite Screens will, at its sole option replace or repair the
defective unit with a replacement *(see exceptions below) after the defective unit is received. Once the
product is received, Elite Screens will send out a replacement *unit to the customer by ground service
(subject to inventory availability).
•
Do not return any unauthorized items to Elite Screen, as they will be refused and returned at your
expense. The RMA number must be included on the outside label of your shipping box. Our
warehouse is not authorized to accept returns without an RMA number on the shipping label.
•
RMA numbers are valid for 45 days from the date of issue.
•
Missing Parts
must be reported within 7-days of receipt. If reported after 7 days, customer will only
be responsible for shipping and handling fees. If reported after 30 days of receipt, customer is
responsible for cost of the parts and shipping & handling fees.
*A
new
or
refurbished
replacement
will
be
sent
out
to
the
customer
depending
on
the
type
of
purchase
(new
or
refurbished)
or
based
on
stock
availability.
For
Warranty
and
Service
requests
please
fill
out
a
RMA
/Service
Form
at:
http://www.elitescreens.com/service_form.htm
.
Please
Visit
this
link
for
full
Warranty
information:
http://www.elitescreens.com/service.htm
For
Customer
Service
and
Technical
questions,
please
contact
Elite
Screens
at:
Telephone:
(877)
‐
511
‐
1211
Fax:(562)
‐
483
‐
8498
