www.elitescreens.com
Warranty Policy
•
Two (2) year warranty parts and labor (as of June 2007) from defects in workmanship from purchase date as
follows (except for refurbished units as specified below):
•
Refurbished units
carry a
90-day
parts and labor warranty.
•
Demo units or open box items
are
AS IS
items and do not carry a warranty.
•
Each party will be responsible for one way shipping during the warranty period
.
Elite Screens is not
responsible for applicable International tariffs such as broker fees and customs duties.
•
A RMA (Return Merchandise Authorization) number
must be issued in order to process a replacement or
to authorize a return for warranty repair. Elite Screens will, at its sole option, replace or repair the defective
unit with a replacement *(see exceptions below) after the defective unit is received. Once the product is
received, Elite Screens will send out a replacement *unit to the customer by ground service (subject to
inventory availability).
Please do not return any unauthorized items to Elite Screen, as they will be
refused. The RMA number must be included on the outside label of your shipping box. Our warehouse
is not authorized to accept returns without an RMA number on the shipping label. RMA numbers are
valid for 45 days from the date of issue.
•
Missing Parts
must be reported within the 7-day grace period. If reported after 7 days, customer will be
only be responsible for shipping and handling fees. If reported after 30 days of receipt, customer is responsible
for cost of the parts and shipping & handling fees.
*A new or refurbished replacement will be sent out to the customer depending on the type of purchase (new or refurbished) or based
on stock availability.
Please visit link below for full warranty information
For Customer Service and Technical questions, please contact Elite Screens at:
Telephone: 562-483-8198
Fax: 562-483-8498
For Warranty and Service requests please fill out a RMA /Service Form at:
http://www.elitescreens.com/service_form.htm
.
Please Visit this link for full Warranty information:
http://www.elitescreens.com/service.htm
