www.elitescreens.com
7
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Two (2) year warranty parts and labor from defects in workmanship from purchase date as follows
(except for refurbished or open box units as specified below):
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Each party will be responsible for one way shipping during the warranty period.
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DOA (Defective On Arrival): Must be reported within seven7 business days of receipt. An RMA
(Return Merchandise Authorization) number must be issued in order to process a replacement. Elite
Screens will replace the DOA (Defective On Arrival) unit with a brand new replacement *(see
exceptions below) after the DOA unit is received and/or confirmed defective. Once the product is
received, Elite Screens will send out a new* unit to the customer by ground service. Should a problem
be reported after the 7-day grace period, the item must be shipped to us for warranty repair.
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Missing Parts must be reported within the 7-day (DOA) grace period. If reported after 7 days,
customer will be only responsible for shipping and handling fees. If reported after 30 days of receipt,
customer is responsible for cost of the parts and shipping & handling fees.
Please do not return
any unauthorized items to Elite Screens, as they will be refused as shipper’s expense.
The RMA number must be included on the outside label of your shipping box and shipping documents.
Our warehouse is not authorized to accept returns without an RMA number on the shipping label. RMA
numbers are valid for 45 days from the date of issue.
*A new or refurbished replacement will be sent out to the customer depending on the type of purchase (new or
refurbished) or based on stock availability.
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All shipping damages must be reported within 7 business days upon receipt of the Product. After 7 days
customer is responsible for all incurred costs
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Inspect all shipments upon arrival. If damage or loss is apparent upon delivery do not accept the shipment
until you make a notation of the damage on all copies of the carrier's delivery receipt and have the driver
sign all copies to acknowledge the damage. Do not sign a clear receipt for damaged or missing items or
there will be no basis for a claim. Ask the carrier to make a detailed inspection of the damage. File a claim
with the carrier. Cooperate and follow up as necessary to secure final settlement
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Immediately advise Elite Screens of all damages or problems. Do not return merchandise to Elite Screens.
File your claim with the carrier enclosing copies of the bill of lading (signed by the driver) and inspection
report as support. Keep all packing materials and boxes with the damaged product. DO NOT throw anything
away. Although Elite Screens will provide any assistance possible we can not be responsible for the
actual
filing of claims on the carrier or accept liability for non-collectable freight claims
For Warranty and Service requests please fill out a RMA /Service Form at
http://www.elitescreens.com/service_form.htm
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Please Visit this link for full Warranty information:
http://www.elitescreens.com/service.htm
