Two (2) year warranty parts and labor from purchase date as follows (except for
refurbished units as specified below):
Refurbished units carry a 90-day
parts and labor warranty.
Demo units or open box items
are
AS IS
items and do not carry a warranty
Each party will be responsible for one way shipping during the warranty period.
DOA (Defective On Arrival): Must be reported within 7 business days of receipt
. A
RMA (Return Merchandise Authorization) number must be issued in order to process a
replacement or authorize a warranty repair. Elite Screens will replace the DOA (Defective on
Arrival) unit with a brand new replacement *(see exceptions below) after the DOA unit is received
and/or confirmed defective. Once the product is received, Elite Screens will send out a new *unit
to the customer by ground service (subject to inventory availability). The item must be shipped to
us for warranty repair should a problem be reported after the 7-day grace period.
Missing Parts:
Must be reported within the 7-day (DOA) grace period. If reported after 7
days, customer will be only be responsible for shipping and handling fees. If reported after 30
days of receipt, customer is responsible for cost of the parts and shipping & handling fees.
*A
new
or
refurbished
replacement
will
be
sent
out
to
the
customer
depending
on
the
type
of
purchase
(new
or
refurbished)
or
based
on
stock
availability.
Please do not return
any unauthorized items to Elite Screens, as they will be refused.
The RMA number must be included on the outside label of your shipping box and shipping
documents. Our warehouse is not authorized to accept returns without an RMA number on the
shipping label. RMA numbers are valid for 45 days from the date of issue.
All shipping damages must be reported within 7 business days upon receipt of the Product.
After 7 days Customer is responsible for all incurred costs
Inspect all shipments upon arrival. If damage or loss is apparent upon delivery do not
accept the shipment until you make a notation of the damage on all copies of the carrier's
delivery receipt and have the driver sign all copies to acknowledge the damage. Do not sign
a clear receipt for damaged or missing items or there will be no basis for a claim. Ask the
carrier to make a detailed inspection of the damage. File a claim with the carrier. Cooperate
and follow up as necessary to secure final settlement
Immediately advise Elite Screens of all damages or problems. Do not return merchandise
to Elite Screens. File your claim with the carrier enclosing copies of the bill of lading (signed
by the driver) and inspection report as support. Keep all packing materials and boxes with
the damaged product. DO NOT throw any thing away. Although Elite Screens will provide
any assistance possible we can not be responsible for the actual filing of claims on the
carrier or accept liability for non-collectable freight claims
For
Warranty
and
Service
requests
please
fill
out
a
RMA
/Service
Form
at:
http://www.elitescreens.com/service_form.htm
.
Please
Visit
this
link
for
full
Warranty
information:
http://www.elitescreens.com/service.htm
www.elitescreens.com
Page
7
of
8
