www.elitescreens.com
One (1) year warranty parts and labor from purchase date as follows (except for
refurbished units as specified below):
•
Refurbished units carry a 90-day parts and labor warranty.
•
Demo units or open box items are AS IS items and do not carry a warranty.
•
Each party will be responsible for one way shipping during the warranty period.
An RMA (Return Merchandise Authorization) number must be issued in order to process a
replacement. Elite Screens will replace the DOA (Defective On Arrival) unit with a brand
new replacement *(see exceptions below) after the DOA unit is received and confirmed
defective. Elite Screens will send out a *new unit to the customer by ground service
(subject to inventory availability). Should a problem be reported after the 7-day grace
period, the item must be shipped to us for warranty repair.
•
DOA (Defective On Arrival): Must be reported within 7 business days of delivery.
Missing Parts must be reported within the 7-day (DOA) grace period. If reported after 7
days, customer will be only responsible for shipping and handling fees. If reported after
30 days of receipt, customer is responsible for cost of the parts and shipping & handling
fees.
Please visit link below for full warranty information
http://www.elitescreens.com/service.htm
Please visit link below for warranty claim
http://www.elitescreens.com/service_form.htm
*A new or refurbished replacement will be sent out to the customer depending on the
type of purchase (new or refurbished) or based on stock availability.
