18 Questions? We’re here to help!
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TROUBLESHOOTING GUIDE
PROBLEM
POSSIBLE CAUSE
SOLUTION
The airfryer does not
work.
The appliance is not
plugged in.
Plug the Power Cord into an electrical
outlet.
You have failed to set the
timer.
Turn the timer knob to set the right time needed
for cooking.
The appliance is
defective.
Contact customer service at
www.maxi-matic.com
Food is not completely
cooked/fried.
There is too much food in
the Drawer Pan.
Use smaller batches of food in the Drawer Pan.
Small batches of food will cook more evenly.
The cooking temperature
is set too low.
Increase the temperature setting. Check
“Cooking Time Chart” found in this manual.
The cooking time is too
short.
Increase the time setting. Check “Cooking Time
Chart” found in this manual.
Food is raw and frozen
solid.
Raw frozen foods should be thawed before
cooking in the air fryer. Exceptions to this are
pre-cooked frozen foods.
Food is unevenly
cooked.
Certain foods need to be
stirred mid-way through
the cooking process.
Foods that overlap inside the Drawer Pan need
to be stirred mid-way through cooking.
Fried snacks are not
crispy.
You used a type of snack
meant to be prepared in a
traditional deep fryer.
Use oven snacks or lightly brush some oil onto
the snacks for a crispier result.
I cannot close the
Drawer Pan properly.
The Drawer Pan is too full.
Do not overfill the Drawer Pan.
The Drawer Pan is not
properly placed inside.
Make sure there is no obstruction for the Drawer
Pan to close properly.
White smoke is emitting
out of the appliance
during use.
You are preparing food
with a high oil content.
When cooking with oily foods, oil will drain into
the Drawer Pan. When the air fryer heats up, the
pan heats up the oil and produces white smoke.
This does not adversely affect the air fryer or
your cooking process.
The pan has built-up
oil residue from previous
uses.
White smoke is caused by oil leftover in the
Drawer Pan. Make sure to thoroughly clean the
Drawer Pan after every use.
Home-made French
fries are coming out
unevenly cooked.
Your potatoes are not
fresh or are frozen.
Make sure to use fresh and firm potatoes, not
frozen potatoes, for home-made French fries.
Potato strips were not
well rinsed prior to frying.
Thoroughly rinse sliced potato to remove all
starch prior to frying.
Home-made French
fries are not crispy after
air frying.
Crispy results are directly
linked to the amount of
oil used and water
content of the potato.
Potato strips need to be thoroughly dried before
adding oil.
Slice potato strips thinner if you want them
crispier.
Use a bit more oil on the potato strips prior to
frying if you want crispier results.
