12
SERVICE DEPARTMENT:
+44 (0) 333 220 6057
Trouble Shooting & Faq’s
Questions
Answers
The food in my slow
cooker is not cooking
evenly
To ensure even cooking, cut foods such as vegetables into small, evenly
shaped pieces.
Foods such as root vegetables need to be placed at the bottom of the
slow cooker so that they are in direct contact with the cooker. Root
vegetables take longer to cook, so in order to have everything cooked
evenly, this is a must.
My food is too watery
Too much liquid has been added to the slow cooker. Only small amounts
of evaporation occur in slow cookers, so it’s important to add up to 50%
less cooking liquid to a dish than you would if you were stovetop or oven
cooking.
If you notice throughout the cooking time that you’ve added too much
liquid, remove the lid approximately an hour before the cooking has
finished, and cook the food on the high setting. This allows the liquid to
evaporate and thicken.
Can I heat the crock
pot empty?
No. The cooking pot must never be placed on a stovetop, in the oven, or
heated in slow cooker when empty.
The slow cooker is
smoking when it is
first turned on
There may be manufacturing oil on the heating element or housing. This
can cause a slight smoking and/or burning smell during the first few uses
of your slow cooker, but will stop after that.
Check that there is no spilled food residue on the heating element or
housing.
Unplug your slow cooker and allow it to cool fully before cleaning it
thoroughly. Towel-dry it before your next use.
Food is sticking to
the bottom of the
crock pot/burning.
You may need to add more liquid to your slow cooker. If you do not add
liquid, food will dry up as it is cooking, causing it to stick and burn.
Cooking with the slow cooker uncovered can also cause these problems.
You should not cook with the lid of the slow cooker removed unless you
are thickening up the liquid towards the end of the cooking process. If you
cook with the lid off, the cooking liquid evaporates, causing the food to dry
out and burn.
Can I cook a roast
in the slow cooker
without water?
Yes, if the slow cooker is set to LOW. The liquid is needed to soften and
cook the vegetables properly. The more fat the meat has, the less liquid is
needed.
How can I remove
hard water stains
from my slow
cooker?
Many things can cause a build-up of calcium deposits and lime scale
inside your slow cooker, including hard water or cooking dried beans.
To remove stains, empty your slow cooker once you have finished cooking
and fill the cooking pot with hot water. Add a small amount of washing
up liquid and about 250ml vinegar to the hot water and leave it to soak
overnight if possible, or for a couple of hours. Once it has soaked, empty
the cooking pot and clean as normal.
