Appendix-Troubleshooting
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Q: I opened the box and an accessory was missing. What do I do?
A: Please call our Customer Service team so we can get you a replacement. Go to the “Contact Us” portion of the web site
and enter your model number to obtain the correct customer support phone number.
Q: Why am I getting a black square in the center of my television screen?
A: The Closed Caption function is set in the “text” mode. To remove it, access Closed Caption in the Main Menu and change
the Mode setting from “text” to “off”.
Q: On some channels I am getting another language or sometimes no sound at all.
A: That would indicate that the MTS mode on your unit is set to “SAP” mode. We suggest setting the MTS mode to either
“Stereo” or “Mono”. For further instruction, please see “Audio Adjust” or “Multi-channel TV Sound (MTS)” in your User's
Manual.
Q: When I turn off my television, there is a white flash on the screen. Is this normal?
A: Yes, this is normal. That is the LCD backlight powering down.
Q: I have connected an external AV source to my television and I get no picture and/or sound.
A: Make sure to connect the cables to the correct outputs on your external AV source and the inputs on your television. Press
the INPUT or SOURCE button to select the input mode that corresponds to your connection to the external AV source. Turn
on your external AV source. Check for the correct settings in the Audio Select menu on your TV.
Q: I can't control my television with my current remote control.
A: Check to see that the television is still plugged in to the outlet. If you have a television with a universal remote, be sure to
select the TV mode on the remote. If the remote still does not work, reset the remote by removing and reinserting the
batteries (assuring the batteries are installed in the correct position). Then press the power button down for 30 seconds. If the
problem still exists, replace the batteries if needed.
If you have reset or changed the batteries in a universal remote control, you will need to reprogram the remote for the TV and
other units.
Q: I currently receive digital cable from my cable company. Isn't that HDTV?
A: Many Cable TV companies use the term “digital cable” to refer to the digital compression which allows them to provide
more analog channels. It does not necessarily mean they are providing an HDTV signal. Contact your service provider to
learn more about HDTV programming packages.
Q: I get a grainy picture when cable is hooked-up directly to my TV using an RF cable.
A: To improve your picture, try the following:
Replace the cable that connects the TV to the cable outlet.
Check for breaks or damage to the cable, both indoors and out. If the cable is damaged, replace it.
Check the center pin at the end of the cable you attach to your TV. Make sure it is straight and long enough to make a good
connection.
Make sure you are using the correct cable setting for your area.
If you use a cable box, make sure your TV is tuned to the proper station. Most often this is channel 3. Sometimes, it is
channel 4.
If these options don't improve your picture, you may need to run a new cable. Contact your service provider to learn more.
Q: Why am I only receiving my local stations when I have cable?
A: You may need to run the Auto Tuner Scan again and make sure that Cable is highlighted instead of Air. For instructions on
doing so, consult your User's Manual or call Element Electronics helpful technical support line.
Q: Why do I still see black bars on my widescreen TV when viewing certain widescreen DVDs and HDTV
broadcasts?
A: Your widescreen TV has an aspect ratio of 16:9 (1.78:1), which is the aspect ratio of HDTV. However, movies are filmed at
several different aspect ratios, including 2.35:1. Also referred to as "scope", 2.35:1 is a panoramic aspect ratio that provides a
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