12 electrolux.com.au
TROUBLESHOOTING
If you tried the above solutions and cannot repair the
problem, speak to your dealer or our Customer Care
team. Give the data from the rating plate, three digit letter
code for the ceramic glass (it is in the corner of the glass
surface) and an error message that comes on. Make sure,
you operated the appliance correctly. If not the servicing by
a customer service technician or dealer will not be free of
charge, also during the warranty period. The instructions
about the customer service and conditions of guarantee
are in the guarantee booklet.
How to resolve problems with your cooktop
Problem
Possible cause and remedy
You can’t activate the cooktop
or operate it.
•
Activate the appliance again and set the heat setting in 10 seconds.
•
You touched 2 or more sensor fields at the same time. Only touch one
sensor field.
•
There is water or fat stains on the control panel. Clean the control panel.
The cooktop deactivates.
An object has been placed on the button. Remove the object from the sensor
field.
The residual heat indicator does not
come on.
The cooking zone is not hot because it operated only for a short time. If the
cooking zone is hot, contact our Customer Care team.
The sensor fields become hot.
The cookware is too large or you put it too near to the controls. Put large
cookware on the rear cooking zones if it is necessary.
-
comes on
The Automatic Switch Off is in operation. Deactivate the appliance and activate it
again.
-
comes on
•
No cookware on the cooking zone. Put cookware on the cooking zone.
•
Not correct cookware. Use the correct cookware.
•
The diameter of the bottom of the cookware is too small for the cooking
zone. Move cookware to a smaller cooking zone.
-
and number comes on
There is an error in the appliance. Disconnect the appliance from the electrical
supply for some time. Disconnect the fuse from the electrical system of the
house. Connect again. If
-
comes on again, contact our Customer Care team.
comes on
The Automatic Switch Off operates when the cookware on the appliance boils
dry. Deactivate the appliance. Remove the hot cookware. After approximately
30 seconds, activate the cooking zone again. will disappear from the display
but the residual heat indicator will be shown until the cookware and appliance
has sufficiently cooled down. Refer to the Cookware section for correct cooking
temperatures.
Red rings, limescale or water rings,
shiny metallic or other discolouration,
scratches/shadows, bubbles or other
miscellaneous marks or stains on
ceramic glass cooktop surface.
Cooktop surface has not been cleaned correctly. Cleaning/maintenance of the
cooktop surface is not covered under warranty. If a service call is placed to clean
the cooktop you will be charged for the visit. Use ceramic glass cleaning agent
and sealing agent for best cleaning results of stubborn stains.
Pitting of ceramic glass surface.
Spills of liquid with high sugar content. These types of spills must be removed
immediately with a special scraper for the glass. If not permanent damage to the
cooktop glass can occur which is not covered under warranty.
The heat setting changes between
two levels.
The power management is activated. Refer to ‘Power management’
-
comes on
The Child Safety Lock device or the Lock function operates. Refer to chapter
‘Operating instructions’.