Problems without alarm messages
Problem
Possible solution
The programme does not
start.
• Make sure that the mains plug is connected to the
mains socket.
• Make sure that there is not a damaged fuse in the
fuse box.
• Make sure that the you have touched Start/Pause.
• If the delay start is set, cancel the setting or wait
for the end of countdown.
• Deactivate the Child Lock function if it is on.
The appliance does not
drain the water.
• Make sure that you have not set a programme
without drain phase.
• Make sure that you have not set an option which
ends with water in the tub.
The appliance fills with wa‐
ter and drains immediate‐
ly.
Make sure that the drain hose is in the correct posi‐
tion. The hose may be too low.
The spin phase does not
operate or the washing cy‐
cle lasts longer than usual‐
ly.
• Make sure that the spin phase is not off.
• Make sure that the drain filter is not clogged. Clean
the filter, if necessary. Refer to 'Care and cleaning'.
• Make sure that the this is not a balance problem.
Adjust manually the items in the drum and start the
spin phase again.
There is water on the floor. • Make sure that the couplings of the water hoses
are tight and there is not water leakages.
• Make sure that the drain hose have no damages.
• Make sure you use the correct detergent and the
correct quantity of it.
• Make sure you use that the room temperature is in
the correct range.
• Make sure you use that there is enough air circula‐
tion under the appliance.
You cannot open the appli‐
ance door.
• Make sure that the washing programme is finished.
• Set the drain or the spin programme if there is wa‐
ter in the drum.
• Make sure that the appliance receives electrical
power.
• This problem may be caused by a failure of the ap‐
pliance. Contact the Authorised Service Centre. If
you need to open the door, please read carefully
'Emergency door opening'.
The appliance makes an
unusual noise and vi‐
brates.
• Make sure the levelling of the appliance is correct.
Refer to 'Installation'.
• Make sure that the packaging and/or the transit
bolts are removed. Refer to 'Installation'.
• Add more laundry in the drum. The load may be
too small.
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44
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