15.2 Possible failures
Problem
Possible solution
The programme does
not start.
• Make sure that the mains plug is connected to the
mains socket.
• Make sure that the appliance door is closed.
• Make sure that there is not a damaged fuse in the fuse
box.
• Make sure that the Start/Pause has been pressed.
• If the delay start is set, cancel the setting or wait for the
end of countdown.
• Deactivate the Child Lock function if it is on.
The appliance does not
fill with water properly.
• Make sure that the water tap is open.
• Make sure that the pressure of the water supply is not
too low. For this information, contact your local water
authority.
• Make sure that the water tap is not clogged.
• This problem may be caused by the filter of the inlet
hose or the valve drain filter which may be clogged. Re‐
fer to “Care and cleaning”. If problem remains please
contact the Authorised Service Centre.
• Make sure that the inlet hose has no kinks or bends.
• Make sure that the connection of the water inlet hose is
correct.
• Make sure that the connections of the water inlet hoses
are correct.
The appliance does not
fill with water and drain
immediately.
• Make sure that the drain hose is in the correct position.
The hose may be too low. Refer to 'Installation instruc‐
tion'.
The appliance does not
drain the water.
• Make sure that the sink spigot is not clogged.
• Make sure that the drain hose has no kinks or bends.
• Make sure that the connection of the drain hose is cor‐
rect.
• Set the drain option if you set a programme without
drain phase.
• Set the drain option if you set an option which ends with
water in the drum.
• This problem may be caused by the clogged drain filter.
Please contact the Authorised Service Centre.
The spin phase does
not operate or the
washing cycle lasts lon‐
ger than usually.
• Set the spin option.
• Set the drain option if you set an option which ends with
water in the drum.
• This problem may be caused by the clogged drain filter.
Please contact the Authorised Service Centre.
• Adjust manually the items in the tub and start the spin
phase again. This problem may be caused by balance
problems.
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