17
Guarantee/Customer Service
Belgium
DECLARATION OF GUARANTEE TERMS.
Our appliances are produced with the greatest of care. However, a defect may
still occur. Our consumer services department will repair this upon request, either
during or after the guarantee period. The service life of the appliance will not,
however, be reduced as a result.
This declaration of guarantee terms is based on European Union Directive
99/44/EC and the provisions of the Civil Code. The statutory rights that the
consumer has under this legislation are not affected by this declaration of
guarantee terms.This declaration does not affect the vendor's statutory warranty
to the end user. The appliance is guaranteed within the context of and in
adherence with the following terms:
1. In accordance with provisions laid down in paragraphs 2 to 15, we will
remedy free of charge any defect that occurs within 24 months from the date the
appliance is delivered to the first end user.These guarantee terms do not apply in
the event of use for professional or equivalent purposes.
2. Performing the guarantee means that the appliance is returned to the
condition it was in before the defect occurred. Defective parts are replaced or
repaired. Parts replaced free of charge become our property.
3. So as to avoid more severe damage, the defect must be brought to our
attention immediately.
4. Applying the guarantee is subject to the consumer providing proof of
purchase showing the purchase and/or delivery date.
5. The guarantee will not apply if damage caused to delicate parts, such as
glass (vitreous ceramic), synthetic materials and rubber, is the result of
inappropriate use.
6. The guarantee cannot be called on for minor faults that do not affect the
value or the overall reliability of the appliance.
7. The statutory warranty does not apply when defects are caused by:
·
a chemical or electrochemical reaction caused by water,
·
abnormal environmental conditions in general,
·
unsuitable operating conditions,
·
contact with harsh substances.
8. The guarantee does not apply to defects due to transport which have
occurred outside of our responsibility. Nor will the guarantee cover those caused
by inadequate installation or assembly, lack of maintenance or failure to respect
the assembly instructions or directions for use.
