10
SOMETHING NOT WORKING
Symptom
No power to the appliance
The light does not come on
The temperature in the fridge or freezer section is
too high
The freezer door will not open
The compressor runs continously
Excessive frost and ice has built up
Noise
Water under the salad bin
Solution
Check there is power at the socket.
Check there is not a power cut by checking the
household lights.
Check the fuse has not blown.
Ensure that the bulb is correctly fitted.
Replace the bulb if it has blown.
Check the door light switch is not jammed.
Check the temperature in the fridge is turned to the
correct setting relative to ambient conditions.
Check the ambient temperature is within the
applianceÕs operating limits of 10¡C to 32¡C.
Relocate the appliance if necessary.
Has door just been opened? If so leave for a few
minutes to allow the air pressure to equalise.
Adjust the thermostat to give correct temperature
control. See ÒSetting the temperatureÓ.
Check that the doors are closed.
Large quantities of food have recently been placed in
the cabinet/and or door is frequently opened.
Check that air ventilation is not obstructed.
Ensure the doors are not left open.
Check that nothing is preventing the doors from
closing.
Is the door gasket intact and clean.
Has advised periodic defrosting been carried out.
Refer to normal operating sounds.
Check the drain hole is not blocked. (see
Maintenance and Cleaning).
Important:
If you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use or
installation a charge will be made, even if the appliance is under guarantee.
Before
contacting your local Service Force Centre, check the following points:
Low ambient operation
During prolonged periods of low ambient temperatures,ie;10¡C and lower, the compressor on single
compressor fridge freezers can remain inoperative during this time .
This is due to the air temperature within the refrigerator compartment being maintained at 6¡C or under thus not
calling the thermostat to energise the compressor .
11
During a normal night time period of approximately 8 hours a traditional fridge freezer can normally maintain the
frozen food temperature but if the appliance is left for longer period in a low ambient temperature the freezer will
defrost .
If, after the above checks, there is still a fault, call your local Service Force Centre.
In-guarantee customers should ensure that the above checks have been made as the engineer will make a
charge if the fault is not a mechanical or electrical breakdown.
Please note that proof of purchase is required for any in-guarantee service calls.
SERVICE AND SPARE PARTS
CUSTOMER CARE DEPARTMENT
In the event of your appliance requiring service, or if you wish to purchase spare parts, please contact your
local Electrolux Service Force Centre by telephoning:-
0 8 7 0 5 9 2 9 9 2 9
Your telephone call will be automatically routed to the Service Force Centre covering your post code area. The
addresses are listed on the following pages.
Before calling out an engineer, please ensure you have read the details under the heading ÔSomething Not
Working.Õ
When you contact the Service Force Centre you will need to give the following details:
1.
Your name, address and post code
2.
Your telephone number
3.
Clear and concise details of the fault
4.
The model and serial number of the appliance (found on the rating plate)
5.
The purchase date
For general enquiries concerning your Electrolux appliance or for further information on Electrolux products,
please contact our Customer Care Department by letter or telephone as follows:-
Customer Care Department
Electrolux
55-77 High Street
Slough
Berkshire
SLI IDZ
08705 950 950
