23
TROUBLESHOOTING
If you tried the above solutions and cannot repair the
problem, speak to your dealer or the customer service
centre. Give the data from the rating plate and an error
message that comes on.
Make sure you operated the appliance correctly. If not the
servicing by a customer service technician or dealer will
not be free of charge, also during the warranty period. The
instructions about the customer service and conditions of
guarantee are in the guarantee booklet.
The sensor fields
become hot.
The cookware is too large or you put it
too near to the controls.
Put large cookware on the rear cooking zones if
necessary.
There is no signal
when you touch the
panel sensor fields.
The signals are deactivated.
Activate the signals
(refer to “OffSound control”).
comes on
The automatic switch-off operates.
Deactivate the appliance and activate it again.
comes on
The Child Safety Device or the Lock
function operates.
Refer to the chapter “Operating instructions”.
comes on
• No cookware on the cooking zone.
• Incorrect cookware.
• The diameter of the bottom of the
cookware is too small for the cooking
zone.
• The cookware do not cover the cross.
Put cookware on the cooking zone.
Use the correct cookware.
Use larger diameter cookware.
Cover the cross fully.
and number comes
on
There is an error in the appliance.
Disconnect the appliance from the electrical supply
for some time. Disconnect the fuse from the
electrical system of the house. Connect it again. If
comes on again, speak to the customer service
centre.
comes on
There is an error in the appliance,
because either the cookware boils dry
or you’ve used incorrect cookware.
Overheating protection for cooking zone
operates. The automatic switch-off
operates.
Deactivate the appliance. Remove the hot
cookware. After approximately 30 seconds,
activate the cooking zone again. If the cookware
was the problem, the error message goes out of
the display, but the residual heat indicator can stay.
Let the cookware become sufficiently cool and
refer to “Cookware for the induction cooking zone”
to see if your cookware is compatible with the
appliance.
