Problem
Possible cause
Solution
Large quantities of food to be fro-
zen were put in at the same time.
Wait some hours and then check
the temperature again. Next time
insert smaller quantities of food to
be frozen at any one time.
Food placed in the appliance
was too warm.
Allow food to cool to room tem-
perature before storing.
Products to be frozen are
placed too closely to each other.
Place the products in a way so
that cold air could circulate
among them.
The lid has been opened often.
Try to not open the lid often.
The lid has been opened for a
long time.
Do not leave the lid open longer
than necessary.
It is too cold inside the
freezer.
The temperature is not set cor-
rectly.
Set a warmer temperature.
The appliance does not
work at all. Neither cool-
ing nor lighting works.
Plug is not connected to the
mains socket properly.
Connect the mains plug properly.
Power does not reach the appli-
ance.
Try connecting another electrical
device to the power outlet.
The appliance is not switched on.
Switch on the appliance.
There is no voltage in the mains
socket (try to connect another
appliance into it).
Call an electrician.
Customer Service
If your appliance is still not working properly
after making the above checks, contact the
nearest service centre.
To obtain fast service, it is essential that
when you apply for it you specify the model
and serial number of your appliance which
can be found either on the guarantee certifi-
cate or on the rating plate located on the ex-
ternal right side of the appliance.
Replacing the lamp
1. Disconnect the mains plug from the
mains socket.
2. Replace the used lamp with a new lamp
of the same power and specifically de-
signed for household appliances. (the
maximum power is shown on the lamp
cover)
3. Connect the mains plug to the mains
socket.
4. Open the lid. Make sure that the lamp
comes on.
Warning!
Do not remove the lamp
cover at the time of replacement.
Do not operate the freezer if the lamp
cover is damaged or missing.
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