ERROR CODES
UI Display
Error Description
Corrective Action
E0-XX
Configuration
Wrong configuration of the induction
module or user interface
Disconnect power to the appliance for 30 seconds. If error still occurs:
1. Replace the user interface.
2.
If replacing the UI does not fix the error, replace the faulty induction module(s).
E3-xx
Power Supply
Over or under voltage
1. Check 208-240 volt AC between L1 and L2 connectors. See the connection label on the bottom
of the appliance. Operate the appliance with cookware for 1 min.
2. If the supply is okay, replace the faulty induction module(s).
E4-xx
Coils
Failure occurs after heating up an empty
pan with level “MAX”
or
A pot has a large pan bow, which is
causing an over temperature at the coil
temperature sensor.
The failure disappears after 15 min.
This is normal behavior. The reason for the over temperature is the air gap between the pot bottom and the
ceramic cooktop, which causes the slower reaction time for the sensor.
E4-xx
Temp Sensor
Temperature sensor defect or wrong
mounting.
1. Check connector at induction module.
2. Check the coil sensor, it should be placed even in the silicon carrier.
3. For appliances with 3 zones, is the “Dummy” temperature sensor at the 2nd terminal mounted?
4. Replace coil with sensor.
5. If above is without success, replace the faulty induction module(s).
E6-xx
Power Module
Defective induction module
Disconnect the appliance from the mains for 30 sec. If error still occurs after 1 min operation, replace
the faulty induction module(s).
E7-xx
Fans
Fan defect.
1. Operate 1 zone on high power level for 1 min. Fan should start running. If not, check for blocking
of fan and connector at induction module.
2. Replace fan. Attention: this is not possible on all induction modules.
3. If this is without success, replace the faulty induction module.
E8-xx
Communication
Communication/wiring between
induction generator and user interface
interrupted.
Center wire of MACS connector defect
OR induction generator defect
OR no main power supply.
(always if only both right zones with
error)
1. Check the power supply cable between the UI and the power board (BS003 connection on the
power board to XP01 on the UI).
2. If the cables are unplugged or loose, reconnect. If the cables are damaged, replace cables. I
3. f cables good, then replace the power board.
4. If error persists, replace UI.
E9-xx
User Interface
User interface touch system defect.
Disconnect the appliance from the mains for 30 sec. If the alarm still occurs after 1 min of operation,
replace the user interface. If the error still occurs, replace the UI carrier.
ADDITIONAL ERROR (FAULT) CONDITIONS
Symptom or failure
Control Display
Possible cause or condition
Suggested Corrective Action
Cannot activate or oper-
ate the cooktop
Power is not connected properly.
Make sure the cooktop is correctly connected to the power supply.
Circuit-breaker tripped or fuse
blown
Make sure that that the breaker is closed or the fuse is good.
Incompatible cookware
Test cookware with magnet to verify compatibility.
Controls do not activate
with pan in place.
Pan too small for proper pan detec-
tion and only works with low power.
Use larger pan or this pan on a smaller cooking zone. Refer to owner’s
guide for proper pan selection.
Pan not detected.
Check whether the pots or pans are suitable for induction. Refer to
owners guide for proper pan selection.
Incompatible cookware
Test cookware with magnet to verify compatibility.
Pan does not heat up.
Induction coil not correctly
connected or induction coil open.
Check the coil wire terminal connections. Ensure that they are properly
connected and tightened. Test continuity of coil (should be less than 1
ohm).
Distance between coil and glass
ceramic too large.
Check whether the coil is properly positioned and touching the glass
cooktop surface.
Demo mode activated
Deactivate Demo mode. See separate box.
No power to any cook
zone.
Normal operation
Demo mode activated
Deactivate Demo mode. See separate box.
Single keys are not
operable.
Individual cooking zones
cannot be used or cannot
always be used.
User interface not correct pressed
to ceramic or defect.
Check build in position of the user interface and correct if necessary.
The LED should be central above the main switch.
If some keys or cooking levels are difficult to operate or unstable. 1)
Disconnect the appliance from the mains for 30 sec. and try again.
2) If the error remains, the user interface may not be pressed close
enough to the ceramic glass, or may be too far away. Check for cables
or other things between user interface module and the carrier. Check
if the carrier is correctly positioned and all spring elements are present
and working. If the carrier or spring element have problems, replace the
carrier. For silicon component put a 1mm-1.5mm metal sheet under the
silicon silicon component in the area where the keys are not working.
Check that the induction coils and the support plate are the correct
distance from the ceramic glass.
If these solutions do not help, replace the user interface.
None.
Test cables & connections. User
interface defective.
1. Follow instructions for proper use of touch controls.
2. Replace user interface.
Cooking power too low or
shuts down prematurely.
Normal operation
Ventilation slots obstructed.
Clear vent openings.
Unsuitable pots ( bottom bent).
Follow owner’s guide for proper pan selection.
Distance between coil and glass
ceramic too large.
Check whether the ceramic glass was pushed down when being
screwed in position and the coil has been correctly positioned.
“Hot” in display when
cooking zone is cold and
switched off.
"Hot"
Temperature sensor defect.
1. Test coil sensor; it should be approximately 100K ohms at room
temperature. Replace coil if resistance is incorrect.
2. Replace power generator board.
Timer defect
User interface defect
Replace user interface
Single segments of the
display are defective
User interface defect
Replace user interface
Spring element
Carrier
E X X X
Indicates an error
Indicates which component has an error (0-9)
Error detail
Module with error
How to read error codes
ON
OFF
ON
OFF
ON
OFF
ON
OFF
ON
OFF
MAX
MAX
MAX
MAX
POWER
MAX
Module 1
Module 2
Module 3
