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If you think something may be wrong with your refrigerator, you can carry out some easy checks before calling for service.
You may locate the problem, sparing yourself from inconvenience, saving time and money.
problem
solution
Refrigerator is
not operating
• Check that the power cord is plugged into the power outlet properly and that the outlet is switched ‘ON’.
• Try running another appliance from the power outlet. If no power is coming from the outlet you may have
blown a fuse or tripped a circuit of your household power supply.
• Try adjusting the temperature control to a slightly “colder” position.
• It is normal for the freezer fan NOT to operate during the automatic defrost cycle, or for a short time
after the appliance is switched on.
When there is refrigerator/
freezer noise
modern refrigerators/freezers with increased storage capacity use high speed compressors. these can
provide a seemingly high level of sound which is quite normal. normal operational sounds include:
• Occasional gurgling, similar to water boiling.
• Air flow noise (air circulates because of a small fan).
• A popping noise heard during automatic defrost.
• A clicking noise heard just before the compressor starts (this is just the automatic switching action of
the temperature control, turning the compressor on or off).
other strange sounds may mean that you need to check and take action. For example, noises may mean that:
• The cabinet is not level.
• The floor is uneven or weak.
• Bottles are badly placed and rattling.
• There are vibrations from an object on top of or behind or beside the refrigerator.
• The back of the refrigerator cabinet is touching the wall.
Remember it is quite normal for noise to seem louder just after the refrigerator starts operating.
If there are odours inside
the refrigerator
• The interior may need cleaning.
• Some foods produce odours.
• Some containers and wrapping can cause odours.
• Ask yourself if the odour started about
the same time you started storing something unusual.
If the electronic controls do
not respond.
If no buttons have been pressed for approx. 60 seconds there may be a delay of up to
2 seconds before the display reacts. this is to prevent accidental changes to settings.
When the motor seems to
run more than expected
Your new refrigerator has a large fridge and freezer section to keep cool. so it is normal to frequently hear the
sound of the motor. However, to keep operation to a minimum check the following:
• Are doors kept open too long or too often?
• Are controls set too cold? See ‘Controlling the temperature’ on pages 9 – 10.
• Have large amounts of warm food just recently been stored? Summer, festive seasons and holidays usually
mean a lot more work for your refrigerator.
• If the day is hot or the room is very warm, the refrigerator will need to run more than normal.
• The refrigerator will run more that normal just after you install it or when it has been turned off for a long time.
If the temperature
in the refrigerator is too
warm
• Check that the appliance has enough clearance at the sides, back and top. Refer to the installation
instructions on page 2.
• Refer to ‘Controlling the temperature’ on pages 9 – 10.
• You may have kept the door open too long or too frequently.
• Food containers or packaging may be holding a door open.
If the temperature
in the refrigerator is too cold
• Refer to ‘Controlling the temperature’ on pages 9 – 10.
• Increase the temperature to avoid high energy consumption.
If heavy frosting occurs in
the freezer
make sure you fully close the freezer and fridge doors. If the doors are left open, a heavy frost will coat the
inside of the freezer. If a frost develops, remove it and take care to properly close the doors.
If water drips
on the floor
the defrost water tray, (located at the back or underneath of the cabinet) may not be properly positioned, or
the drain tube may not be properly positioned to direct water into this tray. You may need to pull the refrigerator
away from the wall to check the tray and tube.
Fridge does not exit
vacation mode
turn appliance off at the power point. Leave off for three (3) minutes for the memory to clear, then turn back on.
If the doors will
not close
• Check whether the top of the refrigerator is tilted back 10-15mm to allow the doors to self close.
• Check whether something is holding the door open.
It is normal for the freezer door to momentarily open and re-close, when the food storage compartment door
is closed. If the freezer door stays open, it indicates that the refrigerator needs to be tilted backwards a little
further. If you call a service person to solve this problem you will be charged for the cost of the service call, this
is not a warranty fault.
If you still require service
If you have a problem, and the problem persists after you have made the checks mentioned above, contact your nearest
electrolux approved service Centre or the dealer you bought the refrigerator from. Be ready to quote the model number,
9-digit pnC and 8-digit serial number, which is stated on the label inside the refrigerator compartment.