Essentia
Anomaly / Description
Possible Cause
Remedy
Gas models:
the pilot burner does not light
a. No power supply.
b. Lack of gas pressure.
c. Igniter issue.
d. Gas nozzle clogged up.
e. Gas valve issue.
a. Make sure the equipment is connected to the power supply.
b. Make sure the main gas supply valve is open.
Should the red lamp on the control panel be lit or the problem persist or
in all the other cases, call service.
Gas models:
the pilot burner does not stay lit
a. Gas valve knob is not pressed enough.
b. Lack of gas pressure.
c. Thermocouple issue.
c. Gas valve issue.
a. Repeat ignition sequence: fully press the knob for at least 10sec.
b. Make sure the main gas supply valve is open.
Should the red lamp on the control panel be lit or the problem persist or
in all the other cases, call service.
Gas models:
the main burner does not light
a. Lack of gas pressure.
b. Gas nozzle clogged up.
c. Main burner holes clogged up.
d. Gas valve issue.
a. Make sure the main gas supply valve is open.
If the problem persists, call service.
The appliance does not switch ON
No power supply.
Make sure the equipment is connected to the power supply.
If the problem persists, call service.
Indirectly heated models:
long time to heat up
1 . Jacket manual air purging models:
a. Air in the jacket.
b. Jacket water level too high.
2. Jacket automatic air purging models:
a. Heating element issue (electric models).
b. Automatic purging system issue.
3. All models:
Energy regulator issues.
1 . Jacket manual air purging models:
a. Press the pin to purge the air from the jacket.
b. Spill water from the jacket and restore the working level
(see the instruction book).
In all the other cases or if the problem persists, call service.
Drain tap dripping
a. The metal sealing is dirty.
b. The metal sealing is worn (scratched).
a. Clean and grease the drain tap (see Operation 4).
b. Try to clean and grease the drain tap: if the dripping persists,
replace the drain tap.
Cold / Hot water loading issues
a. No water or lack of water pressure.
b. No power supply.
c. Solenoid valve issue.
a. Make sure the main water valve is open and water pressure is enough.
b. Make sure the equipment is connected to the power supply.
c. Call service.
Autoclave models:
steam/vapours escape through the lid rim
a. Lid gasket worn.
b. Lid locking system issue.
a. Replace the gasket (service).
b. Call service.
Indirectly heated models:
steam leakage through the pressure
safety valve
Pressure switch or safety valve issue.
Call service.
