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Solutions to Common Problems
Light Is Not On
Problem
Cause
Correction
Light is not on.
Light bulb is burned out or LED light is
•
damaged.
No electric current is reaching refrigerator.
•
Control system has disabled lights because
•
one or both doors were left open too long.
See Replacing Light Bulbs or LED lights in Care and
•
Cleaning section.
See “Problem” section, “Running Your Refrigerator”.
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Close and reopen door(s) to enable lights.
•
Odors In Refrigerator
Problem
Cause
Correction
Interior is dirty.
Odors
Interior needs to be cleaned.
•
Food with strong odors is stored in
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refrigerator.
See Care & Cleaning Tips.
•
Cover food tightly. Turn on air filtration system. Air filter
•
may need to be changed more frequently if foods with
strong odors are routinely stored in refrigerator.
Opening/Closing Of Doors/Drawers
Problem
Cause
Correction
Door(s) will not close.
Refrigerator is not level. It rocks on the floor
•
when moved slightly.
Ensure floor is level and solid, and can adequately
•
support the refrigerator. Contact a carpenter to correct a
sagging or sloping floor.
Drawers are difficult to
move.
Food is touching shelf on top of drawer.
•
Drawer is overloaded
•
Keep less food in drawer.
•
Remove or redistribute food.
•
Running Your Refrigerator
Problem
Cause
Correction
Compressor does not
run.
Cooling system is turned Off.
•
Refrigerator is in defrost cycle.
•
Plug at wall outlet is disconnected.
•
House fuse is blown or a tripped circuit
•
breaker.
Power outage.
•
Electronic control system keeps the
•
refrigerator at a constant temperature.
Turn cooling system On. See Controls Section for
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location of cooling system
On/Off
button.
This is normal for a fully automatic defrost refrigerator.
•
The defrost cycle occurs periodically, lasting about 30
minutes.
Ensure plug is tightly pushed into outlet.
•
Check/replace fuse with a 15 amp time-delay fuse.
•
Reset circuit breaker.
Check house lights. Call local Electric Company.
•
This is normal. Refrigerator goes on and off to keep
•
temperature constant.
