This document sets out the terms and conditions of the product
warranties for Electrolux Appliances. It is an important document.
Please keep it with your proof of purchase documents in a safe place
for future reference should there be a manufacturing defect in your
Appliance. This warranty is in addition to other rights you may have
under the Australian Consumer Law.
1. In this warranty:
(a) ‘ACL’ or ‘Australian Consumer Law’ means Schedule 2 to the
Competition and Consumer Act 2010;
(b) ‘Appliance’ means any Electrolux product purchased by you and
accompanied by this document;
(c) ‘ASC’ means Electrolux’s authorised serviced centres;
(d) ‘Chef’, ‘Simpson’ and ‘Westinghouse’ are brands controlled by
Electrolux Home Products Pty Ltd of 163 O’Riordan Street, Mascot
NSW 2020, ABN 51 004 762 341 in respect of Appliances purchased
in Australia and Electrolux (NZ) Limited (collectively “Electrolux”) of
3-5 Niall Burgess Road, Mount Wellington, in respect of Appliances
purchased in New Zealand;
(e) ‘Warranty Period’ means the period specified in clause 3 of this
warranty;
(f) ‘you’ means the purchaser of the Appliance not having purchased
the Appliance for re-sale, and ‘your’ has a corresponding meaning.
2. Application:
This warranty only applies to new Appliances, purchased
and used in Australia or New Zealand and is in addition to (and does not
exclude, restrict, or modify in any way) other rights and remedies under
a law to which the Appliances or services relate, including any non-
excludable statutory guarantees in Australia and New Zealand.
3. Warranty Period:
Subject to these terms and conditions, this warranty
continues in Australia for a period of 24 months and in New Zealand
for a period of 24 months, following the date of original purchase of the
Appliance.
4. Repair or replace warranty:
During the Warranty Period, Electrolux
or its ASC will, at no extra charge if your Appliance is readily accessible
for service, without special equipment and subject to these terms and
conditions, repair or replace any parts which it considers to be defective.
Electrolux may, in its absolute discretion, choose whether the remedy
offered for a valid warranty claim is repair or replacement. Electrolux or its
ASC may use refurbished parts to repair your Appliance. You agree that
any replaced Appliances or parts become the property of Electrolux.
5. Travel and transportation costs:
Subject to clause 7, Electrolux will
bear the reasonable cost of transportation, travel and delivery of the
Appliance to and from Electrolux or its ASC. Travel and transportation will
be arranged by Electrolux as part of any valid warranty claim.
6. Proof of purchase
is required before you can make a claim under this
warranty.
7. Exclusions:
You may not make a claim under this warranty unless the
defect claimed is due to faulty or defective parts or workmanship. This
warranty does not cover:
(a) light globes, batteries, filters or similar perishable parts;
(b) parts and Appliances not supplied by Electrolux;
(c) cosmetic damage which does not affect the operation of the
Appliance;
(d) damage to the Appliance caused by:
(i) negligence or accident;
(ii) misuse or abuse, including failure to properly maintain or service;
(iii) improper, negligent or faulty servicing or repair works done by
anyone other than an Electrolux authorised repairer or ASC;
(iv) normal wear and tear;
(v) power surges, electrical storm damage or incorrect power supply;
(vi) incomplete or improper installation;
(vii) incorrect, improper or inappropriate operation;
(viii) insect or vermin infestation;
(ix) failure to comply with any additional instructions supplied with
the Appliance;
In addition, Electrolux is not liable under this warranty if:
(a) the Appliance has been, or Electrolux reasonably believes that the
Appliance has been, used for purposes other than those for which
the Appliance was intended, including where the Appliance has
been used for any non-domestic purpose;
(b) the Appliance is modified without authority from Electrolux in writing;
(c) the Appliance’s serial number or warranty seal has been removed
or defaced
8. How to claim under this warranty:
To enquire about claiming under
this warranty, please follow these steps:
(a) carefully check the operating instructions, user manual and the terms
of this warranty;
(b) have the model and serial number of the Appliance available;
(c) have the proof of purchase (e.g. an invoice) available;
(d) telephone the numbers shown below.
9. Australia:
For Appliances and services provided by Electrolux in
Australia: Electrolux goods come with guarantees that cannot be
excluded under the Australian Consumer Law. You are entitled to a
replacement or refund for a major failure and for compensation for any
other reasonably foreseeable loss or damage. You are also entitled to
have the Appliance repaired or replaced if the Appliance fails to be of
acceptable quality and the failure does not amount to a major failure.
‘Acceptable quality’ and ‘major failure’ have the same meaning as
referred to in the ACL.
10. New Zealand:
For Appliances and services provided by Electrolux
in New Zealand, the Appliances come with a guarantee by Electrolux
pursuant to the provisions of the Consumer Guarantees Act, the Sale
of Goods Act and the Fair Trading Act. Where the Appliance was
purchased in New Zealand for commercial purposes the Consumer
Guarantee Act does not apply.
11. Confidentiality:
You accept that if you make a warranty claim, Electrolux
and its agents including ASC may exchange information in relation to you
to enable Electrolux to meet its obligations under this warranty.
Warranty
FOR SALES IN AUSTRALIA AND NEW ZEALAND
APPLIANCE: BUILT-IN OVENS, COOKTOPS AND
FREESTANDING COOKERS
CSWCook_Warr_Oct19
Important Notice
Before calling for service, please ensure that the steps listed in clause 8 above have been followed.
AUSTRALIA
FOR SERVICE
or to find the address of your nearest
authorised service centre in Australia
PLEASE CALL 13 13 49
For the cost of a local call
FOR SPARE PARTS
or to find the address of your nearest
spare parts centre in Australia
PLEASE CALL 13 13 50
For the cost of a local call
NEW ZEALAND
FOR SERVICE
or to find the address of your nearest
authorised service centre in New Zealand
PLEASE CALL 0800 10 66 10
FOR SPARE PARTS
or to find the address of your nearest
spare parts centre in New Zealand
PLEASE CALL 0800 10 66 20
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