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11
TROUBLESHOOTING
Below are possible issues that you may encounter when using the device. If the issue you are
having is not on the list you may visit our FAQ sectio or
you can contact us through our website,You may also give us a call at our customer support number on our website.
1.
Why is my BulletCam 2.0 not recording a video?
The BulletCam 2.0 does not have a built-in memory, in order for the device to record
video; a memory card must be inserted. Turn off the camera and insert a micro SD
(64GB maximum). Turn on the device, check if you see the recording time on the LCD
screen.
2.
Why the micro SD card still shows the video files that I have deleted before?
You may not have properly deleted the files or the files are corrupted. There are cases
that corrupted files can’t be removed by simply deleting the file instead you would need
to reformat the memory card. If you need to format the memory card just make sure to
backup those files that you have not backed up yet before formatting the card.
3.
Why is my device not charging?
There are a lot of possibilities why your device may not charge. It may be because of a
defective USB cable, defective USB port on the computer or a device hardware issue.
Make sure that the USB cable that you are using is a working and it came with the
device. Try a different USB port on the computer or unplug the USB cable from the
computer and restart. Try connecting the device to a different computer. If all else fails,
contact us for further assistance
All information and instructions included in this manual are current as of February 12, 2015.
However, due to the fluid nature of advancing technology, some characteristics may change or
need modifications in the future. Should you encounter any problems or have any further
questions about your purchase, please visit our websitethrough our Contact Us page.
