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17
TROUBLESHOOTING
CONNECTION
1.
Ensure the WiFi password has been entered into the
app correctly ( Case sensitive)
2.
Check that the phone is connected to the WiFi you are
connecting the device to.
3.
Ensure the network you are connecting it to is 2.4Ghz
(5Ghz WiFi networks are not supported), and that
there is a strong WiFi signal to the item.
4.
Check the settings on the router. Encryption should
be WPA2-PSK and authorisation type should be set to
AES
5.
If you are unable to connect through one connection
method, try the alternative connection method.
CANNOT DETECT SD CARD
The SD card should be inserted while the camera is
diconnected. Please also ensure that the format of the
memory card is FAT32.
NOT GETTING NOTIFICATIONS FOR ALARM
Ensure the TUYA app is running on your phone, and that
notifications have not been deactivated through your
phones operating system.