TECHNICAL SPECIFICATION
24
TROUBLESHOOTING
MALFUNCTION
POSSIBLE CAUSE
The appliance does not
operate
Power failure
Damaged indoor/outdoor unit fan motor
Faulty compressor thermomagnetic circuit breaker
Faulty protective device or fuses
Loose connections
Self protection in adverse conditions
Voltage higher / lower than the voltage range
Active TIMER-ON function
Damaged electronic control board
Strange odour
Air filter dirty
Noise of running water
Back flow of liquid in the refrigerant circulation
A fine mist comes from
the air outlet
This occurs when the air in the room becomes very cold, for example in the COOLING or
DEHUMIDIFYING modes.
A strange noise can be
heard
This noise is made by the expansion or contraction of the front panel due to variations in
temperature and does not indicate a problem.
Insufficient airflow, either
hot or cold
Inappropriate temperature setting.
Air inlet or outlet of indoor or outdoor unit has been blocked.
Air filter is blocked.
Fan speed set at minimum.
Other sources of heat in the room.
No refrigerant.
The appliance does not
respond to commands
Remote control is not near enough to indoor unit.
Battery in Remote controller may have been exhausted..
Obstacles between remote control and signal receiver in indoor unit.
The display is off
Active LED function
Power failure
Remote cannot select
heating mode.
Remove the batteries from the remote and follow the guide for setting up the remote.
Switch off the air conditioner immediately and cut off the power supply in the event of:
Any suspicions regarding leakage of the refrigerant
Spraying water or objects inside the appliance.
Strange noises during operation.
Overheated cables.
Faulty electronic control board
Very strong smells coming from the appliance.
Faulty fuses or switches.
WIFI TROUBLESHOOTING
Description
Possible Cause
Air conditioner can’t
be configured
successfully
1.
Check the mobile device is connected to WIFI
2.
Check the AC is connected
3.
Check that any firewall or other restrictions are causing problems
4.
Check the router is functioning normally
5.
Check that t
he router isn’t blocking the App
Mobile device can’t
control the air
conditioner
The app displays “Identification failed”. This indicates that the AC has been reset and the mobile
device has lost contact with the AC. Reconnect the device following the above instructions. If this
fails, delete the AC from your devices list and start the install process from the beginning.
Mobile device can’t
find AC
The app displays “Air conditioner offline”. Check the below:
1.
The AC has been reconfigured
2.
The AC is not receiving power
3.
The router is not powered on
4.
The AC can’t connect to router
5.
The AC can’t connect to network through the router
6.
The mobile device can’t connect to the router
7.
The mobile device can’t connect to a network (when being used remotely)