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Rascal Veo, Veo X & Veo Sport Scooter

Troubleshooting Guide

This table is a guide to fault finding. The fault may be a simple fix. If you have any doubts phone your dealer.

Symptom
•  Scooter does not move.  

when power is switched on.

•  Steering is loose or wobbly when driven. 

•  Vehicle behaves erratically when driven.  

or judders or cuts out ?

•   Short Range 

Tip:

 

To save the batteries, the scooter controller has a sleep mode, which is activated if the scooter is not used but 

left switched on for some time. To reset, switch the scooter off and then on again.

Solution

• Batteries flat - check level.  
• Is the charger connected?
• Is Freewheel engaged?
•  Freewheel has been selected while power is on 

Ensure freewheel is not selected; switch off and 
on. NB the power indicator may flash indicating 
that freewheel has been selected.

•  Safety cut-out has operated due to overload? 

Press the reset button next to the charging port  
on the battery pack. If the cut-out operates again, 
contact your service agent for assistance.

• Check for tyre damage or punctures.
• Damaged steering - contact dealer.
• Loose seat  - contact dealer.

• Possible electronic problems - contact dealer.

• Check tyres for damage.
•  Check batteries are fully charging.
• Check vehicle moves easily in Freewheel

Additional Safety Information

Carrying Weight on the Vehicle

Tiller Basket

    

 The tiller baskets have maximum weight limits as described in the Technical 
Specification. Do not exceed the stated limit as it could affect handling.

Handlebars

   

 Do not carry or attach anything to the handlebars. Anything attached to the  
handlebars will affect the control of the vehicle.

Floor Area

  

 Do not use the floor area to carry things apart from in the under-seat basket.   
They might fall off, or obstruct your movement.

Other Precautions

Modifications   

 

Unauthorised modifications could result in injury or permanent damage. Such  
modifications will invalidate any guarantees.

Other Items

   

Only fit approved products or accessories.

Child Safety

This product is designed to be operated by adults. Children should not be allowed to tamper with the controls 
or play on the vehicle. 

Do not carry children as passengers.

 The product is designed for single person use 

only. Keep all packaging well away from children. They could be harmed.

Содержание Rascal Veo

Страница 1: ...ity Euro Limited Canal Way Ilminster Somerset TA19 9DL Telephone 01460 258100 www electricmobility co uk Issue 3 04 2016 WHITE OUT CE Rascal Veo Veo X Veo Sport Scooters Owner s Manual Service Record Rascal Veo Sport ...

Страница 2: ...arnings or instructions ask your dealer for an explanation If at any time you feel that you may not be able to control your scooter safely do not drive it and consult your dealer for a solution If you think the scooter may be damaged do not drive it and contact your dealer for advice We suggest that you keep this owner s manual in a safe place as it contains essential safety operation and maintena...

Страница 3: ...ing the vehicle 12 Driving the vehicle hazards 13 Transporting your scooter 14 Assembling your scooter following transportation 16 Battery charging 17 User maintenance 19 Servicing maintenance 19 Scooter Diagnostic Functions 20 Troubleshooting guide 22 Additional safety information 22 Additional information 23 Frequently asked questions 23 Engineers checklist 24 Guarantees 25 Technical information...

Страница 4: ...ures and Layout Photo shows the Rascal Veo Sport scooter See the technical specification for full details This is your contact number for service and support Dealer Stamp Telephone Email Product Model Number Serial Number Date of Purchase Owner Fold down backrest Fold up adjustable armrests Freewheel lever Rear suspension Finger control lever Removable storage basket Tiller adjustment Tiller trans...

Страница 5: ...d for use by adults with a disability up to the maximum recommended weight see Technical Specification sheet who require a robust daily use scooter that is ideal for both indoor and outdoor use These scooters are intended for use both outdoors and indoors on hard smooth surfaces Kerbs should be avoided but the scooters can mount kerbs and small obstacles up to that specified in the Technical Speci...

Страница 6: ...onic circuits such as alarm systems or automatic doors in shops Driving Before driving refer to Driving Your Vehicle later in this manual Warning Ambient Operating Temperature Range Do not use your scooter in temperatures outside the range stated in the specifications section of this manual Driving in very hot or very cold conditions can make driving more hazardous Warning Freewheel Device Mode Be...

Страница 7: ...the Technical Specification If you have to climb or descend a low kerb always tackle it straight on See Driving Your Vehicle Hazards for more advice Warning Speed Turning at maximum speed might cause the scooter to topple over Always slow down for turns Always slow down when amongst pedestrians and ensure you do not run into them Warning Stopping If the scooter stops suddenly when turning it might...

Страница 8: ...the speed before you move off Do not adjust the speed control dial when the vehicle is moving 3 Power On Indicator Status LED This indicator first LED on the battery indicator shows the status of the scooter either on or off Note The controller has a diagnostic mode If the red LED flashes this indicates that the controller has detected an error or fault If this happens refer to the diagnostic tabl...

Страница 9: ...The vehicle can now be pushed in Freewheel Move the lever DOWN to engage drive The vehicle is now braked This is the normal operating position IF YOU ARE NOT COMPLETELY SURE OF THIS FEATURE CONTACT YOUR DEALER BEFORE OPERATING THE SCOOTER NOTE To avoid excessive strain on the tiller handlebar assembly never push or pull the scooter in freewheel mode if a user is on board Pull the lever UPWARDS to ...

Страница 10: ...h forward Warning Never drive with the armrest up or with the armrest knob loose Swivel seat This allows easy access 1 To operate locate the release lever under the seat 2 Pull the lever up and the seat will release allowing it to rotate 3 Release the lever and the seat should lock automatically but always check it has Warning Do not use this device if the vehicle is on a slope Always check the se...

Страница 11: ...mode Make sure the brakes are engaged try to push the scooter a little to verify that the brakes are working Ensure that the ignition key is turned off The red LED lamp on the dashboard will not be on or flashing Ensure that the handlebar tiller adjustment is fully tightened and that any accessories are properly fitted and secured Ensure that the transport tiller lock is not engaged by checking th...

Страница 12: ... charged 3 If you are taking medication check with your doctor or physician that your ability to control the vehicle will not be impaired and do not drink alcohol and drive 4 Only use the vehicle for the purpose its intended for Do not drive through water or on slippery surfaces do not transport more than one person do not tow other vehicles or carry excess weight 5 Check that the freewheel lever ...

Страница 13: ...s comfortable with the controls in easy reach 3 Kerbs and Obstacles Try to avoid kerbs and obstacles Never ride up or down kerbs or obstructions higher than that in the Technical Specification Sheets Always tackle obstacles head on Use ramps wherever possible and ensure that all wheels will fit on the ramp Always try to avoid crossing a slope If you have to cross a slope take great care to avoid t...

Страница 14: ... enter large puddles or areas of water where the depth and or current is unknown Immersion or partial immersion of the scooter may damage it and could leave you stranded Transporting your Scooter Warning Dismantling the scooter involves lifting and handling heavy parts Weights are given in the Technical Specification consider if you need help in handling parts before you try to lift them Contact y...

Страница 15: ...battery in position Now lift the battery clear Warning these parts are heavy Remove the shopping basket by lifting sliding up Fig 3 Lock the steering position by pulling and then twisting the transport tiller lock knob with the wheels pointing straight forwards Fig 4 Fold the tiller unit down by first loosening the tiller securing thumb wheel lower the tiller to the desired position and re tighten...

Страница 16: ... seat into position on the seat post Fig 5 the seat should drop into position Release the swivel lever and rotate the seat until it locks in position The seat should now only swivel if the lever is compressed squeezed Repeat this procedure if the seat fails to lock on the first attempt Never drive the scooter unless the seat is properly installed and locked against swivelling 8 Fold the seat back ...

Страница 17: ...is not damaged Never charge the scooter battery pack outside as the charger is not designed to get wet If the charger appears damaged in any way do not use it and contact your dealer for a replacement Warning Always charge in a dry well ventilated area Warning It is strongly recommended that the mains socket used for charging the scooter is protected by a 30 m A RCD residual current device Many bu...

Страница 18: ...d place it on charge once a week overnight 3 Always use the correct charger with the correct batteries as recommended by Electric Mobility Euro Ltd 4 If the batteries have been flat for a long time about 2 months it is recommended you contact your dealer before charging 5 Do not charge the vehicle in the open out of doors it may rain and the battery charger is not waterproof 6 Keep the vehicle in ...

Страница 19: ...tal legislation Servicing and Maintenance 1 This vehicle is designed for minimum maintenance However it is recommended that your vehicle is serviced at least once a year by an approved Electric Mobility Dealer If the vehicle is used constantly we recommend a twice yearly maintenance 2 Ensure the engineer stamps the Service Log page 28 on completion of all servicing Keep all receipts for servicing ...

Страница 20: ...rrect motor wiring 2 Motor defective 3 4 Brake Off fault 1 Electromagnetic brake driver open 2 Electromagnetic brake coil shorted 3 2 Brake On fault 1 Electromagnetic brake driver shorted 2 Electromagnetic brake coil open 4 1 Current sense out of range 1 Short in motor or in motor wiring 2 Controller failure 4 3 EEPROM fault 1 EEPROM failure or fault 4 2 Motor voltage out of range 1 Motor voltage ...

Страница 21: ...losed On fault 1 5 Battery voltage too high 1 Battery voltage 31 volts 2 Vehicle operating with charger attached 3 Intermittent battery connection 3 3 Precharge fault 1 Brake driver shorted 2 Precharge circuit damaged 3 MOSFET failure 1 3 Speed limit pot wiper 1 Speed limit pot wire s broken or shorted out of range 2 Broken speed limit pot 1 1 Over under temperature 1 Temperature 80 C or 10 C cutb...

Страница 22: ...punctures Damaged steering contact dealer Loose seat contact dealer Possible electronic problems contact dealer Check tyres for damage Check batteries are fully charging Check vehicle moves easily in Freewheel Additional Safety Information Carrying Weight on the Vehicle Tiller Basket The tiller baskets have maximum weight limits as described in the Technical Specification Do not exceed the stated ...

Страница 23: ...usly climbing hills takes more energy than driving on the flat Weight of the person The condition and charge of the batteries Faulty or old batteries or a faulty charger NB Always use the correct charger with the correct batteries and ensure the scooter is fully charged before you start out How long should I keep my vehicle before I change it It is important that the vehicle you have suits your ne...

Страница 24: ...n Check all cables for damage abrasion corrosion and that screening is intact Replace as necessary Steering bearing adjust as required Check suspension components on Veo Sport model Tiller adjustment functioning wear and damage All assembly spigots and hooks for wear or damage Seat mounting for wear or damage Revolving seat mechanism locates correctly and spring lever engages Lubricate as necessar...

Страница 25: ...ransportation Exclusions and Limitations The 12 Month Guarantee and the Lifetime Frame Guarantee the Guarantees apply provided only that the guarantee card has been correctly filled out and returned to the Company within 15 days from delivery of the product to the original consumer The Guarantees do not apply to the following 1 damage caused by accident abuse misuse flood fire earthquake or other ...

Страница 26: ...m radio wave sources the higher the immunity level the greater protection Your scooter has been tested and found to meet the required immunity level from Electromagnetic Interference 20v m the recommended density of interference from electromagnetic energy Do not operate devices such as CB radios or mobile phones while the vehicle is switched on Avoid getting close to transmitter masts such as tel...

Страница 27: ...ght of seat kg lb 7 5 16 5 Wheel size front rear mm in 200 8 x 50 2 0 Type of tyres Solid foam filled Suspension Type N A Maximum speed km h m p h 6 4 4 Minimum braking distance from maximum speed m ft 1 1 3 60 Range km miles Up to 18 5 11 5 The turn around width m ft 1 40 4 6 The maximum safe slope degrees of slope 8 Do not exceed the scooter may topple The maximum climbing ability facing upwards...

Страница 28: ... Mass weight of seat kg lb 10 8 23 8 Wheel size front rear mm in 200 8 x 50 2 0 Type of tyres Solid foam filled Suspension Type Enhanced tyre compound Maximum speed km h m p h 6 4 4 Minimum braking distance from maximum speed m ft 1 1 3 60 Range km miles Up to 21 13 5 The turn around width m ft 1 40 4 6 The maximum safe slope degrees of slope 8 Do not exceed the scooter may topple The maximum clim...

Страница 29: ...ble arms Mass weight of seat kg lb 10 8 23 8 Wheel size front rear mm in 200 8 x 50 2 0 Type of tyres Solid foam filled Suspension Type Enhanced tyre compound rear coil front tilt coil Maximum speed km h m p h 6 4 4 Minimum braking distance from maximum speed m ft 1 1 3 60 Range km miles Up to 21 13 5 The turn around width m ft 1 40 4 6 The maximum safe slope degrees of slope 8 Do not exceed the s...

Страница 30: ...30 Rascal Veo Veo X Veo Sport Scooter Notes ...

Страница 31: ...ic Mobility Euro Ltd FREEPOST SWBI 1045 Ilminster Somerset TA19 9ZA My Dealer s Company name is Please can I have a free no obligation home demonstration Please send me a brochure of the range of products My friend s name is My friend s address is County Postcode My friend s telephone number is Dealer Product Description Serial No Invoice No Customer Name Address County Postcode Telephone No Date ...

Страница 32: ...Electric Mobility Euro Ltd FREEPOST SWBI 1045 Ilminster Somerset TA19 9ZA Electric Mobility Euro Ltd FREEPOST SWBI 1045 Ilminster Somerset TA19 9ZA ...

Страница 33: ...ke sure this part is stamped and dated after each service Dealer stamp 1st Service Dealer stamp 2nd Service Dealer stamp 3rd Service Dealer stamp 4th Service Dealer stamp 5th Service Dealer stamp 6th Service Dealer stamp 7th Service Dealer stamp 8th Service ...

Страница 34: ...34 Rascal Veo Veo X Veo Sport Scooter Notes ...

Страница 35: ...35 Notes ...

Страница 36: ...Electric Mobility Euro Limited Canal Way Ilminster Somerset TA19 9DL Telephone 01460 258100 www electricmobility co uk E and 0 E Issue 3 04 2016 Rascal Veo range of Scooters Manufactured by ...

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