5
Customer Service and Support
Technical Assistance
You can send e-mail to
and we will respond quickly – typically the same day
Monday through Friday. If you need replacement parts, send an e-mail to
. Telephone
assistance is available from 9 A.M. to 5 P.M. Pacific time (weekdays only) at 831-763-4211. Please use e-mail
rather than calling when possible since this gives us a written record of the details of your problem and allows us
to handle a larger number of requests each day.
Repair / Alignment Service
If necessary, you may return your Elecraft product to us for repair or alignment. (Note: We offer unlimited email
and phone support, so please try that route first as we can usually help you find the problem quickly.)
IMPORTANT: You must contact Elecraft before mailing your product
to obtain authorization for the
return, what address to ship it to and current information on repair fees and turnaround times. (Frequently we
can determine the cause of your problem and save you the trouble of shipping it back to us.) Our repair location
is different from our factory location in Aptos. We will give you the address to ship your kit to at the time of
repair authorization.
Packages shipped to Aptos without authorization will incur an additional shipping charge
for reshipment from Aptos to our repair depot
.
Elecraft 1-Year Limited Warranty
This warranty is effective as of the date of first consumer purchase (or if shipped from the factory, the date the
product is shipped to the customer). It covers both our kits and fully assembled products. For kits, before requesting
warranty service, you should fully complete the assembly, carefully following all instructions in the manual.
Who is covered:
This warranty covers the original owner of the Elecraft product as disclosed to Elecraft at the time
of order. Elecraft products transferred by the purchaser to a third party, either by sale, gift, or other method, who is
not disclosed to Elecraft at the time of original order, are not covered by this warranty. If the Elecraft product is being
bought indirectly for a third party, the third party’s name and address must be provided at time of order to ensure
warranty coverage.
What is covered:
During the first year after date of purchase, Elecraft will replace defective or missing parts free of
charge (post-paid). We will also correct any malfunction to kits or assembled units caused by defective parts and
materials. Purchaser pays inbound shipping to us for warranty repair; we pay shipping to return the repaired
equipment to you by UPS ground service or equivalent to the continental USA and Canada. For Alaska, Hawaii, and
other destinations outside the U.S. and Canada, actual return shipping cost is paid by the owner.
What is not covered:
This warranty does not cover correction of kit assembly errors. It also does not cover
misalignment; repair of damage caused by misuse, negligence, battery leakage or corrosion, or builder modifications;
or any performance malfunctions involving non-Elecraft accessory equipment. The use of acid-core solder, water-
soluble flux solder, or any corrosive or conductive flux or solvent will void this warranty in its entirety. Also not
covered is reimbursement for loss of use, inconvenience, customer assembly or alignment time, or cost of
unauthorized service.
Limitation of incidental or consequential damages:
This warranty does not extend to non-Elecraft equipment or
components used in conjunction with our products. Any such repair or replacement is the responsibility of the
customer. Elecraft will not be liable for any special, indirect, incidental or consequential damages, including but not
limited to any loss of business or profits.
