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GENERAL QUESTIONS
Q: Where Can I Get Spare Parts For My Caravan?
A: Retailers will be able to source most parts you require. For details of your nearest Elddis Retailer
please refer to our Find A Retailer section on our website, or call 01207 699 000 for assistance.
Q. How Many Years Will Spare Parts Be Available For My Caravan?
A. Elddis will endeavour to supply spare parts for a caravan, for at least 8 years from new.
Q. What If The Parts Are No Longer Available?
A. Where an original part is no longer available, whenever possible we will suggest a suitable alternative if
it is available.
Q. Who Can Carry Out Warranty Work On My Caravan?
A: Your supplying Retailer is obliged to undertake your warranty work. However, any approved Elddis
Retailer or Service Centre can undertake the work, but this is at their discretion. We will also accept
services completed by a NCC Jones Vening approved company, but they will not be able to undertake
warranty work if they are not approved by Elddis.
Q. Why Don’t You Stock Parts At The Explorer Group Factory?
A. Due to the volume of models we produce it is not possible for us to maintain stock levels of every
individual component used in our manufacturing process. We do stock commonly requested items, but
some items must be made to order.
Q. I Am Having Trouble Booking My Caravan For Its Service, In Line With The
Requirements. What Timescale Is Acceptable?
A. We will allow a delay of 60 days after your service is due, but subsequent annual services should still
be undertaken as close as possible to the anniversary of the original date of purchase. Except for 3rd and
5th services which must be on or before the anniversary of the original date of purchase. We would
recommend that you plan these services in advance to ensure you can meet the above requirements.
Q. I Have A Problem With My Caravan, Who Can Help Me?
A. We would always recommend that you contact your supplying Retailer. Your local Elddis Retailer or
Elddis Approved Service Centre may be able to assist. An inspection can then take place and the
necessary course of action agreed.
Q. I Am Unhappy With The Service I Have Received From My Retailer/Service Centre,
Where Do I Go From Here?
A. We would recommend that you write to your Retailer/Service Centre, detailing your problems and
requirements, requesting a response explaining how they will resolve your complaint. A copy of your
letter can also be forwarded to The Elddis Customer Services Department, quoting the serial number of
your caravan and the name of the Retailer/Service Centre. Please be assured that we will assist your
Retailer/Service Centre in resolving any problems.