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5. Additional Information
5.1 Trouble Shooting
You might meet abnormal working of this STB with various reasons. Check the
following which may help you.
Problem
Possible causes
What to do
LED on the front panel fail
to light up/is not lit.
Main supply cable is not
connected.
Check if the main supply cable is plugged into the
power socket.
No picture or sound.
Satellite dish is not aiming to
satellite accurately. No signal or
weak signal. The LNB is faulty. The
cable is faulty.
Adjust the dish. Check the signal strength indicator
in one of the channels search submenus. Check
the cable connections, LNB and other equipment
connected to LNB & receiver, or adjust dish.
Replace the LNB. Replace the cable.
Bad picture/blocking error.
Satellite dish is not aiming to the
satellite accurately. Signal too
strong. Satellite dish is too small.
LNB noise factor too high. The LNB
is faulty.
Adjust the dish. Connect an attenuator to LNB
input. Change to a larger dish. Change LNB with
lower noise factor. Replace the LNB.
No startup menu on screen
after turning on STB for the
first time.
The system is connected by
SCART cable and the TV is not in
AV/ EXT mode.
Switch the TV to the appropriate AV input.
The remote control is not
working.
Battery exhausted. Remote control
is not aimed correctly STB is in
standby mode.
Change the batteries (both). Aim the remote
control at the STB. Check that nothing blocks the
front panel. Check if LED indicator on the front
panel is showing the time, press the power button
to switch off standby mode.
You have forgotten your
password.
Contact the dealer or Service Provider. They will
help you set it up again.
Poor picture quality or
Less channels in scanning.
Low LNB power or signal loss in
cable.
Change the LNB power to 14V/19V in Antenna
setup menu.
