4
G E N E R A L I N F O R M A T I O N
INTRODUCTION
This fixture has been designed to perform reliably for years when the information in this manual are
followed. Please read and understand all the instructions and guidelines carefully and thoroughly
before operating this unit. This manual contains important information regarding safety, installation,
use, and maintenance.
UNPACKING
Each fixture has been thoroughly tested and shipped in perfect operating condition. Carefully check
the outer shipping carton for signs of any damage that may have occurred during shipping. If the
outer carton appears to be damaged, carefully inspect the fixture for damage and be sure all included
accessories have arrived intact. In the event damage has been found and/or parts are missing, please
contact our customer support team for further instructions. Please do NOT return this fixture to your
dealer without first contacting customer support at the number listed below. Please do NOT discard
the outer shipping carton in the trash. Please recycle whenever possible.
CUSTOMER SUPPORT
Elation Professional provides a customer support line to provide set up help and answer any set up or
operation questions. You may also visit us on the web at
www.elationlighting.com
for any comments
or suggestions. For service-related issue please contact Elation Professional.
ELATION SERVICE USA - Monday - Friday 8:00am to 5:00pm PST
Voice: 323-582-3322
Fax: 323-832-9142
E-mail:
ELATION SERVICE EUROPE - Monday - Friday 08:30 to 17:00 CET
Voice: +31 45 546 85 30
Fax: +31 45 546 85 96
E-mail:
WARRANTY REGISTRATION / RETURNS
Please register online:
http://www.elationlighting.com/Login.aspx
to validate your purchase. All
returned service items whether under warranty or not, must be freight pre-paid and accompany a
return authorization (R.A.) number. The R.A. number must be clearly written on the outside of the
return package. A brief description of the problem as well as the R.A. number must also be written
down on a piece of paper and included in the shipping container. If the unit is under warranty, you
must provide a copy of your proof of purchase invoice. Items returned without a R.A. number clearly
marked on the outside of the package will be refused and returned at customer’s expense. You may
obtain a R.A. number by contacting customer support.
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