Appendix A: Troubleshooting A-23
Revision 1.00
StormPort 405 Modem Installation Guide
08-01141-01
Noise interference on
the telephone
connected to the
StormPort 405
The StormPort 405 has a built-in filter to prevent this.
The noise could be a faulty line cord, phone, the
StormPort 405, or it could be coming from your phone
service. Try to eliminate these possibilities in the
following order:
1.
Disconnect the phone from the StormPort 405 and
connect it directly to the wall jack, bypassing the
modem. Disconnect the StormPort 405 from the wall
jack. If the noise is gone, you should probably solve
the problem by replacing the StormPort 405. If the
noise persists, it may be your phone service.
2.
Check your telephone line cords by exchanging
them one at a time with a known good line cord. If
you eliminate the line cords as a possibility, check
the phone unit.
3.
If you have a known good spare phone, use it to
replace the suspect phone and reconnect the
StormPort 405. A new phone may eliminate the
noise. If the noise persists, call distributor technical
support.
Low data throughput
rates/It seems to take a
long time to download
files to your computer
File transfer rates depend not only on the StormPort 405,
but also on the speed of your computer, the network that
you are communicating through (ISP, corporate net,
etc.), and the speed and connection of the computer you
are attempting to transfer data to and from.
If you know your files are being transmitted to your
computer with high-speed equipment and your
downloads still seem slow, it’s possible your StormPort
405 is connected to more than one computer.
The StormPort 405 supports only one computer at a
time. Your computer may inadvertently be connected
logically (or physically) into a hub or other network
configuration that looks like multiple computers to the
StormPort 405. Call your corporate IS network
administrator and have any other computers removed
from the StormPort 405.
Table A-1. StormPort 405 Troubleshooting
Problem
Troubleshooting
