User Guide
Product : Evocity
Reference document : MIU-5101-A_Evocity V2 GB Elancity
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Date : 23/01/2021
Conficential document, proprerty of ELAN CITY. All copies and transfers are unauthorized without prior consent.
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8
CUSTOMER SERVICE - WARRANTY
Customer Service regarding devices under warranty or not, spare parts management, software
and installation/user manuals, etc. is managed by our Tech Team. Please refer to contact
information below :
(020) 3936 0920
8.1
W
ARRANTY
The terms and conditions as cited in this document, apply to any and all sales of EVOCITY Information
Display Signs supplied by Elan City Ltd. Accessories, such as batteries, are covered by a separate and
different warranty labeled “battery warranty”, included below. Completion and signature of this document
is a binding contract. This document must be completed and signed by buyer / client at the time of initial
purchase and each future purchase of Elan City Inc. products.
Delivery of goods
Upon delivery of all goods, the client is required to verify the external condition of each package. The
client must refuse the entire delivery if the package(s) are not in good condition, and contact Elan City
Ltd. immediately. The client is required to verify that the quantities noted on the packing list are in accord
with those delivered. If packages are in good condition but the quantity is incomplete as to the packing
list, the client must indicate this anomaly directly on the transporter’s copy of the delivery-note and must
immediately inform Elan City Ltd. The liability of potential damage to delivered goods and / or missing
packages cannot be attributed to the carrier nor to Elan City Ltd. after delivery and suite to non-conformity
of these instructions by the buyer.
Good condition and correct quantity of contents of package must be verified within 5 days of delivery.
The device must also be tested within these 5 days of delivery to establish its correct functionality. Beyond
the 5 days, the payment cannot be contested by the buyer if the device and its accessories are found to
be “dead on delivery” and / or malfunctioning and / or missing. Full payment of the complete order must
be fulfilled by the buyer, within the time frame previously established on the signed contract (quote).
Retention of Title
Confidential document, property of ELANCITY. All copies and transfers are unauthorized without prior
consent.
Delivered goods shall fully remain the property of Elan City Ltd. until all goods received have been fully
paid for by the buyer. Payment must be made within 30 days of receiving the invoice as indicated on the
signed contract (quote). In the event of late payment, a certified notice for account delinquency will be
sent to the buyer, which will then allow the buyer 8 days to make full payment. Beyond this time frame,
Elan City Ltd. retains the right to remove the materiel from the buyer.
Warranty
