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ROUBLESHOOTING

Cannot connect to the Fiery Controller with Command WorkStation

If there is a problem connecting to the Fiery Controller, an error message is displayed.

The problem can occur when:

• The Fiery Controller is initially turned on.

• The Fiery Controller restarts.

• You change settings affecting the server address and do not reconfigure the connection to

the server.

If you experience this problem, try the following solutions, in this order:

• Restart Command WorkStation and try to connect.

• Restart the Fiery Controller.

Содержание Fiery

Страница 1: ...Fiery Network Controller for Xerox WorkCentre 7800 Series Configuration and Setup ...

Страница 2: ... 2013 Electronics For Imaging Inc The information in this publication is covered under Legal Notices for this product 45109470 17 January 2013 ...

Страница 3: ...lation 12 Network Server Setup requirements 13 Windows networks 13 UNIX networks 14 PREPARING FOR FIERY CONTROLLER SETUP 15 Levels of access and control 15 Users and Groups 15 Fiery Controller print connections 18 WebTools 19 Additional security features 20 Controlling E mail access to the Fiery Controller 20 Restricting IP addresses ports and MAC addresses 20 LDAP authentication 20 Connecting net...

Страница 4: ... options 26 Fiery Controller tabs 27 Jobs tab 28 Info tab 28 Tools tab 29 Calibrate tab 29 EFI WorkCentre Config 30 SNMP 30 Admin 31 SETTING UP THE FIERY CONTROLLER FROM A NETWORK COMPUTER 32 Accessing Configure from a network computer 32 Using Configure 33 SETUP OPTION REFERENCE 34 PS Setup options 34 Job Log Setup options 36 Rip While Receive 36 CONFIGURING WEBTOOLS 37 Configuring the Fiery Cont...

Страница 5: ...guration 41 Print Accounting 42 USB printing 43 Managing e mail address books 44 Printing the Configuration page 47 Maintaining optimal Fiery Controller performance 47 Shutting down rebooting and restarting the Fiery Controller 48 TROUBLESHOOTING 49 Troubleshooting the Fiery Controller 49 Fiery icon does not display in printer touch panel 49 Runtime error messages 49 Cannot connect to the Fiery Co...

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Страница 7: ...is beyond the scope of this document For information see the documentation that accompanies your network For information about supported operating systems and system requirements see Welcome Terminology and conventions This document uses the following terminology and conventions Term or convention Refers to Aero Fiery Controller in illustrations and examples Fiery Controller Fiery Network Controll...

Страница 8: ...to allow users to use WebTools Administration of the Fiery Controller Troubleshooting Administrator functions described in other documentation are summarized on page 38 A warning concerning operations that may lead to death or injury to persons if not performed correctly To use the equipment safely always pay attention to these warnings A caution concerning operations that may lead to injury to pe...

Страница 9: ...urn recycling and treatment of batteries and accumulators If your product contains non removable batteries the entire product is already covered by the EU WEEE Waste Electrical and Electronic Equipment Directive and should be handed over to an authorized collection site for WEEE The collection site will take appropriate measures for the recycling and treatment of the product including the batterie...

Страница 10: ...lowing network protocols rules that enable computers on a network to communicate with each other Bonjour TCP IP which also includes the BOOTP DHCP FTP HTTP IMAP IPP IPv4 IPv6 LDAP LPD NBT POP3 Port 9100 SMB SMTP SNMP SNTP and SSL TLS protocols These protocols can run concurrently on the same cable Computers that use other protocols can print through a server that uses one of the supported protocol...

Страница 11: ...hysically connecting the Fiery Controller to a functioning network Prepare a network node for the Fiery Controller Obtain cable route it to the location where the Fiery Controller is to be installed and attach the cable to the network connector of the Fiery Controller For details see page 21 3 Setting up the Fiery Controller Configure the Fiery Controller for your printing and network environment ...

Страница 12: ...tion Fiery Controller Prepare a network node Connect the Fiery Controller to the network Fiery Controller Setup Configure default settings for the options in the Setup menus Client computer Setup At computers where users print to the Fiery Controller Install the appropriate printer files and connect to one or more print connections Install utilities and an Internet browser on computers where users...

Страница 13: ...ntroller printer or network at your site alter the settings to correspond to the changed environment Changing network or port settings may require that you make changes to other Setup options as well Windows networks The Fiery Controller requires a valid IP address subnet mask and gateway address Enter these addresses manually or use DHCP or BOOTP protocols to assign them dynamically Make sure the...

Страница 14: ...r is a printer controller that understands lpr protocols The Fiery Controller has a remote printer name you must use in order to communicate with it successfully Regardless of the UNIX system you use the name that you use for the remote printer or rp in the etc printcap file in configuring the network for the Fiery Controller must be one of the following print hold Computers on a TCP IP network ca...

Страница 15: ...ol When you configure the Fiery Controller during Setup you implement a particular level of control by configuring these elements Users and Groups Print connections Access to WebTools Users and Groups With Configure you create users assign passwords to users create groups with particular privileges and assign users to the groups Several groups are provided by default and you can create new groups ...

Страница 16: ...r name and password if they create files from the printer driver for printing later such as an e mail attachment that will be sent to the Fiery Controller Because jobs that are sent through FTP do not require a printer driver you can specify that FTP jobs are authenticated see Configure Network Services FTP Require Password for Printing Passwords When you create a new user in Configure Users and G...

Страница 17: ...in black and white or color Publishing print connections Deleting fonts Controlling print jobs from the job management tools Overriding job settings Setting default settings for print options Calibrating the Fiery Controller Operator privileges Users in the Operators group control print jobs from the job management tools including the following Viewing the Job Log Deleting viewing and modifying ot...

Страница 18: ... for printing at a later time or for reprinting Because the Hold queue is a storage area jobs sent to it cannot proceed through the printing process until the operator intervenes using the job management tools Print queue The Print queue is the standard Fiery Controller queue Jobs sent to the Print queue are processed and printed in the order in which they are received Jobs prioritized by an opera...

Страница 19: ...ls see Configuring WebTools on page 37 Home Home provides you with current information about the jobs processing and printing on the Fiery Controller To use this WebTool you do not need a password For more information see Utilities Downloads Downloads allows users to download installers for printer drivers and other software directly from the Fiery Controller To use this WebTool you do not need a ...

Страница 20: ...rtext Markup Language format and any included JavaScript code You can define lists of authorized e mail addresses on the Fiery Controller Any e mail that the Fiery Controller receives from an e mail address not in the authorized list is deleted For more information see page 44 Restricting IP addresses ports and MAC addresses To restrict unauthorized connections to the Fiery Controller you can perm...

Страница 21: ...ncludes an illustration of the Fiery Controller back panel and provides information about connecting the Fiery Controller to the network Connector panel 1 USB ports 2 Serial port not used 3 Monitor port not used 4 Network port 5 Printer port 6 Power button 7 Power switch 8 Power connector 1 2 3 4 5 6 7 8 ...

Страница 22: ...rt 3 On the Fiery Controller make sure the power switch is in the ON position and then press the power button Once the LED states 00 continuously you may proceed to the next step 4 Power on the printer using the main power switch on the front 5 After the Start page prints do the following Using the Configuration page verify that the IP address of the printer is set to 100 100 100 101 If the addres...

Страница 23: ...setup options If you prefer to use Configure to configure the Fiery Controller see Accessing Configure from a network computer on page 32 Setup from a network computer To set up the Fiery Controller from a network computer use Configure page 32 Access Configure from WebTools or Command WorkStation Setup from the printer touch panel If the Fiery Controller is connected to a Xerox WorkCentre 7800 Se...

Страница 24: ...Fiery Controller from the printer touch panel WebTools or Command WorkStation see Accessing Configure from a network computer on page 32 It is recommended that you use the printer touch panel for initial set up It is also recommended that you Set up the Fiery Controller after installing or reinstalling system software If you do not default settings are used Before you set up Fiery Controller make ...

Страница 25: ...rs long This is the name by which the Fiery Controller appears on the network NOTE If you have more than one Fiery Controller do not assign them the same name Ethernet Speed Auto 10 Mbps Half Duplex 100 Mbps Half Duplex 10 Mbps Full Duplex 100 Mbps Full Duplex Choose the appropriate speed of the network Choose Auto in any of these cases The network speed is unknown The network environment is mixed...

Страница 26: ... each user computer Turn Off Firewall Yes No If you set this option to Yes the following are disabled MAC Filtering IP Filtering and Port Configuration Login timeout 5 minutes 10 minutes 15 minutes 30 minutes never Specify the amount of time the Fiery Controller times out after you log on When you are done making changes press Save Changes The Fiery Controller requires a reboot in order for any Se...

Страница 27: ... MSCHAPv2 as the EAP type and want the Fiery Controller to use a trusted root certificate when communicating with the authentication server If you want the Fiery Controller to validate the server certificate place the certificate in the list of trusted certificates of the Fiery Controller For more information see Configure Help Fiery Controller tabs On the printer touch panel you can access and co...

Страница 28: ... Use this command to pause the flow of jobs from the Fiery Controller to the printer so that you can perform maintenance tasks Jobs continue to process on the Fiery Controller After you complete the maintenance tasks choose Resume Printing to continue printing jobs from the Fiery Controller Resume Printing Resume communication between the printer and the Fiery Controller after you select Suspend P...

Страница 29: ...e network administrator To print the E mail Log you must first enable the appropriate service For E mail Services see Configure Help PS Font List Prints a list of all fonts currently on the Fiery Controller hard disk Color Charts Prints samples of the RGB CMY and PANTONE colors available from the Fiery Controller Job Log Prints a log of the last 55 jobs Tray Alignment Adjust the placement of text ...

Страница 30: ...Y CONTROLLER FOR SNMP 1 Make sure that no jobs are printing or processing on the Fiery Controller The last step of this procedure causes the Fiery Controller to reboot Therefore any jobs that are being processed or printed are lost 2 On the User Software DVD navigate to EFI WorkCentre Config and double click the EFI Workcentre Config exe file 3 Choose the printer series from the drop down list ent...

Страница 31: ...e causes the Fiery Controller to reboot Therefore any jobs that are being processed or printed are lost 2 Click the exe file in the EFI WorkCentre Config folder on your desktop 3 Choose the printer series from the drop down list enter the Fiery Controller IP address or Server Name or click Search to select the Fiery Controller in your local network and then click OK 4 Click the Admin tab 5 Specify...

Страница 32: ...re as follows WebTools from a supported Internet browser Command WorkStation TO ENABLE ACCESS TO WEBTOOLS ENSURE THAT THE FOLLOWING ITEMS ARE ENABLED A valid unique IP address subnet mask and gateway address for the Fiery Controller Print a Configuration page to acquire the Fiery Controller IP address see page 47 Web Services is enabled by default To re enable Web Services if it has been disabled ...

Страница 33: ... COMMAND WORKSTATION 1 Start Command WorkStation 2 Log on as Administrator 3 Choose Configure from the Server menu Using Configure For information about using Configure and setting options see Configure Help Configure Help can be accessed from WebTools Configure or Command WorkStation ...

Страница 34: ...erate a PostScript error and do not print This setting does not apply to PDF files font substitution occurs automatically in PDF files Convert paper sizes No Letter Tabloid A4 A3 A4 A3 Letter Tabloid Converts paper sizes in documents automatically to the default paper sizes specified For example if you select Letter Tabloid A4 A3 a letter size document is automatically printed on A4 paper This opt...

Страница 35: ...hen created and printed to the Fiery Controller The master is retained on the Fiery Controller after printing unless deleted later Select No only to process and hold a FreeForm master on the Fiery Controller Print quality Standard Enhanced High Resolution Photo Specify the print quality for your job Print to PS error Yes No Specify whether the Fiery Controller should print the available portion of...

Страница 36: ...to On to use this option Export job log via Email SMB NOTE Enable auto export must be set to On to use this option If you select Email enter the email address to send the Job Log If you select SMB specify the SMB address user name and password Click Verify to make sure that the SMB information is correct Require password to print job log On Off Select this option to require that users enter the Ad...

Страница 37: ...ault TO ENABLE ACCESS TO WEBTOOLS ENSURE THAT THE FOLLOWING ITEMS ARE ENABLED A valid unique IP address subnet mask and gateway address for the Fiery Controller Print a Configuration page to acquire the Fiery Controller IP address see page 47 Web Services is enabled by default TO SET UP A COMPUTER TO ACCESS WEBTOOLS 1 Enable TCP IP networking on the user computer 2 Assign the computer a valid uniq...

Страница 38: ...ecting the Fiery Controller to the network page 21 Job Log Setup Configure Help Network servers setting up to manage and share printing services Documentation for your network servers Network servers setting up with information specific to the Fiery Controller page 10 Optimizing Fiery Controller performance page 47 Printer default settings page 34 Printing Publishing the Direct connection Print qu...

Страница 39: ...Fiery Controller default language If you need to change the default language displayed on the Fiery Controller you can do so from Configure TO CHANGE THE FIERY CONTROLLER DEFAULT LANGUAGE Specify the language that you want to display on the Fiery Controller from Configure Server Regional Settings Server Language and then click Apply Updating system software The Fiery Controller uses unique system ...

Страница 40: ...e that you store and save data on the Fiery Controller hard disk Never damage or reset the Fiery Controller hard disk and do not turn off the system while accessing the hard disk For instructions on how to turn on and turn off the Fiery Controller see page 48 If the Fiery Controller hard disk or system software experience technical difficulties data stored and saved on the Fiery Controller hard di...

Страница 41: ...roller configuration You can save the current configuration of the Fiery Controller and restore it later if necessary To save and restore settings use Configure For information see Configure Help The following settings are saved Settings made in Setup except Server Name Address books Virtual printer settings Users and Groups information login names and passwords Custom spot colors Paper catalog Jo...

Страница 42: ... Accounting see the documentation that accompanies the printer TO CONFIGURE THE FIERY CONTROLLER FOR PRINT ACCOUNTING FROM CONFIGURE 1 Start Configure see page 32 2 Click Server click Xerox Accounting and do the following Select an accounting system Select an account type Enter an account ID Enter a user ID 3 Click Apply TO PRINT A PRINT ACCOUNTING JOB 1 From your application choose File Print 2 S...

Страница 43: ...int Hold and Direct folders are downloaded to the corresponding print connection on the Fiery Controller when you connect the USB device to the Fiery Controller Files copied to the root level of the device and any folder under the root level that is not named for a print connection are downloaded to the queue that you configured for USB printing Prepare the USB device with the correct folder struc...

Страница 44: ...of a job However membership in this address book does not provide the same privileges as the Administrator password page 39 does Print includes users who have print access Only users whose e mail addresses are in the Print address book are authorized to submit jobs via e mail to the Fiery Controller Unauthorized users receive an e mail reply that their job was not accepted by the Fiery Controller ...

Страница 45: ...nt name domain or display name name domain Added to Address Book name of address book For example Added to Address Book Print List of addresses added to the address book The Fiery Controller also lists any addresses that cannot be added and includes the reason To clear an address book ClearAddressBook name of address book For example ClearAddressBook User Address Book name of address book cleared ...

Страница 46: ...sses to a text file or save the message for your records TO RESTORE AN ADDRESS BOOK TO THE FIERY CONTROLLER 1 Start your e mail application 2 Open a new message window 3 Type the e mail address of the Fiery Controller in the To line 4 Type the command and the address book name in the Subject line For example to restore the User address book type GetAddressTo User 5 Copy the addresses to the body o...

Страница 47: ...y Controller performance The Fiery Controller does not require maintenance Beyond the obvious requirements of servicing and maintaining the printer and replenishing consumables you can improve the overall performance of your system by doing the following Make the best use of your network connections Publish only connections that will be used The Fiery Controller constantly checks all published con...

Страница 48: ...ting down rebooting and restarting the Fiery Controller This section describes how to start shut down and reboot the Fiery Controller TO START THE FIERY CONTROLLER 1 Make sure that the printer is off 2 On the Fiery Controller make sure the power switch is in the ON position and then press the power button 3 Wait approximately 1 minute while the Fiery Controller starts Once the LED states 00 contin...

Страница 49: ...ogin and enter the system administrator user ID and Password Default user ID is admin default password is 1111 Click Login 3 Click the Properties tab and choose General Setup Extensible Services Setup If Extensible Service Registration is not already enabled click Configure next to the setting Scroll down to Remote System Management select Enable for Extensible Service Registration and then click ...

Страница 50: ...ot connect to the Fiery Controller check the following Fiery Controller Setup The appropriate network protocol must be enabled with the correct parameters for example for TCP IP the IP address and you must publish the Print queue or Hold queue Check these settings quickly by printing a Configuration page On the client computer The appropriate network protocols must be loaded In this location For t...

Страница 51: ... displayed The problem can occur when The Fiery Controller is initially turned on The Fiery Controller restarts You change settings affecting the server address and do not reconfigure the connection to the server If you experience this problem try the following solutions in this order Restart Command WorkStation and try to connect Restart the Fiery Controller ...

Страница 52: ......

Страница 53: ...r font substitution with 34 Cover Page option 34 D Default Paper Sizes option 35 Direct connection described 18 required for downloading fonts 19 disk space 48 DNS Domain Name Server implications of changing 50 listing server name 13 Docs WebTool 19 downloading fonts Direct connection requirement 19 Downloads WebTool 19 E E mail Log 29 Enable auto export option 36 Enable Auto IP Configuration opti...

Страница 54: ... 18 Print to PostScript Error option 35 Printed queue 18 printer connection failure 50 not found 50 not in Chooser 50 printing Configuration page 29 connections 18 cover page for each job 34 Font List 29 reprinting previously printed jobs 18 server information pages 28 protocols network 10 publishing connections overview 18 Q queues clearing all 40 R reprinting jobs 18 Resume Printing command 28 R...

Страница 55: ...INDEX 55 U UNIX on TCP IP network 14 printcap file 50 remote printer name 50 USB printing 43 W WebTools Configure 19 Docs 19 Downloads 19 Home 19 Windows printing domain issues 13 ...

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