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Troubleshooting
Troubleshooting
Frequently Asked Questions
Q
A
Can I use it in the morning
before I put on my makeup?
Yes. Please use with the dedicated eye cream.
How much dedicated
eye cream should I use?
Spread two small pearl-sized drops over the wide area around
both eyelids and eyes. We recommend adding more dedicated
serum if it feels like there is not enough.
Will it damage my skin
if I use it every day?
No, but only use it once a day (for four minutes except during
pauses).
* The above information is a guide only. Please observe your skin
condition and use the device accordingly.
I can’t move the device
smoothly on my skin.
• Depending on the condition of your skin, it may be difficult to
move the device if you have used too little dedicated eye cream at
first.
• Please move the device slowly without forcing it.
My skin flushes after use.
This is due to the heating effect of the device. If it bothers you, use
water or a cold pack to cool your skin down. When using a cold
pack, wrap it with a towel so that it does not come into direct
contact with your skin.
Why do I feel a tingly
sensation on my face and
hands?
This is caused by the electrical stimulation of the device. It can be
adjusted using the Power/Level button. Use the device at a
strength that feels comfortable for you.
Use only Level 1 upon first use and until you are accustomed to
use.
Are the higher levels more
effective?
It is important that the level suitable for your skin condition.
If you feel irritation such as hot sensations or stinging, lower the
level.
I cannot feel any
heat/electrical stimulation
I feel too much
heat/electrical stimulation
The level setting is too high.
Lower the level by pressing
the Power/Level button.
→
→
The entire surface of treatment
head is not touching skin.
Apply the entire surface of
treatment head to the skin.
→
→
The level setting is too low.
Raise the level by pressing
the Power/Level button.
→
→
You skin is dry.
Apply the dedicated
eye cream to your skin.
→
→
The device has gone into
AUTOMATIC OFF mode.
Turn on the power.
→
You are moving the device
too quickly.
→
→
Problem
Possible Causes
Solutions
→
Small pieces of dead skin
appear on my skin after
use.
This can be caused by dryness. Apply emulsion with a cotton pad
to remove the dead skin and make your skin smooth.
You have been using the
treatment head on your skin
for a long time.
Be sure to move the device
while using it.
→
→
You are moving the device
too slowly on the skin.
Move the device a little more
quickly.
→
→
Please move the device a
little more slowly.
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