FAQ
9
Q: Why doesn't my camera detect the SD card?
A: It is recommended to plug in the SD card before powering
on the device. Confirm whether the SD card format is FAT32. TF
card wont be identified when the internet environment is
weak.
Q: Why I can’t get push notifications?
A: Please confirm you have opened the Interactive Home APP
and allowed the push notification permissions. Otherwise
change this setting within your phone settings.
Q: How to change camera to a different WiFi network?
A: Firstly, hold down the reset button for 5 seconds till you
hear a chime tone. Then you connect your phone to the new
WiFi and set up camera again.
Q: The device cannot be previewed properly?
A: Check whether the network is normal, you can place the
camera closer to the router, and if not, it is recommended to
reset the device and add it again.