■ FAQs
Indicator light is off during charging.
•
Ensure the earbuds are correctly placed in the charging case.
.
No sound
•
Check if the earbuds are operating.
•
Check if the earbuds volume is at an appropriate level.
•
Check if the earbuds are correctly connected with mobile phone.
•
Check if the earbuds are operating within a normal working range.
Call quality of the
earbuds
are not good.
•
Check if mobile phone is in an area with strong signal.
•
Please ensure the earbuds are within effective distance (10m) and no obstacle between the
earbuds and mobile phone.
When playing music, cannot control pause/play via earbuds.
•
Please ensure the paired device support AVRCP (Audio/Video Remote Control Profile)
profile.
