When charging the charging case, the indicator is off.
• Please ensure the charging case is correctly connected with power source.
No sound
• Check if the earbuds are operating.
• Check if the earbuds volume are at an appropriate level.
• Check if the earbuds are correctly connected with mobile phone.
• Check if the earbuds are operating within a normal working range.
The call quality of the earbuds are not good.
• Check if mobile phone is in an area with strong signal.
• Please ensure the earbuds are within effective distance (10m) and no obstacle
between the earbuds and mobile phone.
When playing music, cannot control pause/play/previous track/next
track via the earbuds.
• Please ensure the paired device support AVRCP (Audio/Video Remote Control
Profile) profile.
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FAQs
