Warranty
The manufacturer undertakes warranty repair liabilities for 1 year from the date of purchase, but no longer than 2 years from the date of
manufacture of the product (warranty does not cover batteries), other rules are regulated by the Law "On Protection of Consumers' Rights".
Further there is usually a long list of cases when the user loses warranty. We have a different approach. We make use of ever y warranty case as
an opportunity to find out the causes and make our products better. Therefore, we are always grateful for any comments and proposals regarding
our products, as well as the detailed description of the conditions and causes that led to failure. We appreciate time and skills of our customers,
and if the problem is not that complicated, we do not mind if you try to solve the problem yourself. If the attempt to repair was fairly neat, you do
not lose your warranty. In case of major breakdowns, chemical exposure or mechanical damage to the Recorder, the manufacturer will not be
able to continue the warranty service of this device. Our products have no seals.
If you are experiencing problems with the use of our products, we recommend the following:
1. Go to
www.ts-market.com
and see a list of common problems (FAQ section) and their solutions. Perhaps there is a solution to your problem.
2. If the problem persists, contact technical support at
with the detailed description of your problem, the conditions it
appeared, the exact product name according to the passport, firmware, software, operating system, and other relevant information. Remember,
the better you describe the problem, the sooner it is resolved. Calls and mails like "It doesn't work at all!" are least effe ctive. E-mail
correspondence is most effective because it preserves history and minimizes misunderstanding. You will receive a response to your
request by e-mail within 24 hours (excluding weekends and holidays).